JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

About JLL

We're JLL. We're a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.

If you're looking to step up your career, JLL is the perfect professional home. At JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You'll also make long-lasting professional connections through sharing different perspectives, and you'll be inspired by the best. We're focused on opportunity and want to help you make the most of yours. Achieve your ambitions — join us at JLL!

Role Purpose

The Intelligent Automation Senior Technical Manager for JBS role requires working collaboratively with teams and sponsors to design, execute, and lead teams through transformational change efforts of varying size and complexity — across classic RPA, Gen AI-augmented automation, and Agentic AI. This role will utilize technical, project and change management principles and tools to focus on driving delivery and run support.

What This Job Involves

• Lead Delivery and Run support RPA teams

• Be a subject matter expert in Automation — primarily RPA technologies, but also other low code/no code technologies, Gen AI-enabled automation, and Agentic AI — from a design/delivery/maintenance perspective

• Be accountable for overseeing the development of RPA, Gen AI, and Agentic AI solutions (including building internal capability and/or partnering with a vendor to bring on board best-in-class automation/RPA/agentic build capability) in JBS

• Be the technical lead for the Automation Anywhere platform end to end — covering both classic RPA (A360 Control Room, bot development) and Agentic Process Automation (APA), architecting and overseeing solutions built with AI Agent Studio, Automator AI, and universal/cross-system orchestration

• Support the identification of the over-arching framework to deliver RPA, Gen AI, and agentic solutions from inception to maintenance and ongoing monitoring of digital worker/agent performance

• Work closely with technology to embed a holistic Automation SDLC — extended to cover prompt engineering, agent design, and AI governance — that integrates and operates effectively with technology infrastructure requirements

• Build and maintain effective communications with key stakeholders, cross functional leaders and project team members

• Lead project teams in support of different project workstreams, and manage overall project activities, plans, documentation and schedules associated with deliverables and milestones

• Be accountable for delivering agreed internal client benefits

• Coach and guide project team members where necessary

• Drive a culture of process re-engineering into automation, Gen AI, and agentic solution design

• Model and develop robotic process, Gen AI-enabled, and agentic solutions to reduce manual processes and improve employee productivity

• Implement best practices to reduce complexity, improve scalability, reusability, security and increase efficiency through standardisation

• Own AI agent evaluation and governance practices — assessing agent behavior, tool use, and outcomes at design time and runtime, and testing/simulating workflows against real-world scenarios, exceptions, and edge cases before and after production deployment

• Provide support in performing QA testing and supporting User Acceptance Testing as needed whilst establishing the broader capability

• Ensure robust governance and regular report out to achieve all defined outcomes within defined timeframe, monitor and report on actual savings achieved from the key projects and validate benefit with visible financial or capacity impact, manage close timelines and communicate on a timely basis if deadlines slip, interact with the Business teams and internal stakeholders to resolve issues, manage multiple stakeholders and be responsible for supporting the metrics reporting for the relevant process

The Candidate

The successful candidate will combine the ability to lead multiple teams/workstreams with project management skills and prior experience delivering the benefits of transformational change.

The candidate needs a demonstrable and highly commercial mind-set, strong financial acumen in addition to excellent listening and communication skills. A logical, structured approach to problem solving and common sense are key.

Experience

• Extensive professional experience, ideally with a top-tier strategy consulting firm and/or with a firm with a well-established transformation agenda

• Previous roles include Technical Delivery responsibility in a global company with similar size to JLL

• At least 8+ years of experience which includes RPA, Gen AI, prompt engineering, Agentic AI, and programming

• RPA & APA platform experience: extensive experience with Automation Anywhere — both classic A360 (Control Room, bot development) and the Agentic Process Automation (APA) platform (AI Agent Studio, Automator AI, universal orchestration) — plus Power Platform, with certifications

• Hands-on agentic AI experience: designing, building, and deploying AI agents — goal-driven agent design, multi-agent orchestration, tool/API integration — not just conceptual exposure to Gen AI

• Experience with Gen AI tools/tech implementations, including LLM-based prompting, RAG, and enterprise Gen AI platforms (OpenAI, Anthropic Claude, Microsoft Copilot, Azure OpenAI)

• Preferred: exposure to AWS Bedrock AgentCore or another managed agentic automation/orchestration platform

• Direct experience of major international business transformation projects

• Excellent analytical and program management skills are essential

• Diverse industry and functional backgrounds gained through consulting or elsewhere

• Understanding of or exposure to global real estate markets preferred but not essential

• Ability to effectively design, gain alignment and successfully execute significant transformation change initiatives from project start to finish

• Ability to training / transfer learning and skills

• Strong interpersonal and communication skills

• Needs to demonstrate significant credibility in having previously delivered Automation, Gen AI, and agentic design and implementation programmes

Technical Skills

• Must have experience in Solution Design, Development, Testing, Run Support, Maintenance, Incident Management and Change Management — across RPA, Gen AI, and agentic solutions

• Control room administration knowledge — across both A360 Control Room and APA orchestration/administration

• Experience with Process Analysis, Design, and Implementation, Business and Technical requirements, Problem-Solving, and Testing, including UAT and Bug fixes

• Experience in handling Change Requests and Incidents, and experience in change management process

• Knowledge of SDLC and Agile development

• Good working experience with all types of applications and APIs for RPAs

• Good working experience with document automation and other OCR tools, including Gen AI-powered document processing (e.g., Automation Anywhere's Automator AI/Document Automation)

• Experience of Database, Python/VB scripting and Excel VBA

• Knowledge of Agile Tools like Azure DevOps or JIRA

• To own, contribute and deliver project tasks / activities as required to deliver project outcomes on the ground

• Building a central capability to deploy Automation — across RPA, Gen AI, and Agentic AI — at scale and quality

Gen AI & Prompt Engineering

• Expert-level prompt engineering for business automation use cases: data extraction, document classification, content generation, and decision/validation logic

• Prompt optimization techniques: few-shot learning, chain-of-thought prompting, role-based prompting, context management

• Understanding of hallucination risk and output-validation strategies for production use

• Experience integrating LLM APIs (OpenAI, Anthropic Claude, Microsoft Copilot, Azure OpenAI) into automation workflows

• Knowledge of retrieval-augmented generation (RAG) for grounding Gen AI outputs in enterprise data

Agentic AI

Automation Anywhere APA (platform-specific)

• Hands-on experience designing and deploying AI agents on the Agentic Process Automation platform — AI Agent Studio for building goal-driven agents, Automator AI for automation design, and universal/cross-system orchestration across RPA, APIs, and human steps

• Experience with agent evaluation and governance tooling on APA (e.g., AI Evaluations, Process Simulation & Testing, or equivalent) to validate agent behavior before and after go-live

Generic Agentic AI Development (platform-agnostic)

• Understanding of agent architectures: single-agent vs. multi-agent, planner-executor patterns, tool/function calling, memory and state management

• Ability to judge when a use case needs autonomous, multi-step agent orchestration versus a simpler Gen AI + RPA combination

• Awareness of the guardrails agentic solutions need: human-in-the-loop checkpoints, escalation paths, audit trails, and defined boundaries of authority

• Preferred: exposure to AWS Bedrock AgentCore or another cloud-native managed agent runtime/orchestration service, and/or open frameworks such as LangChain or LangGraph

Change / Leadership Skills

• Influencing and Team work: ability to influence others and move toward a common vision or goal. Able to work effectively at all levels in an organization. Must be a team player and able to work collaboratively with and through others

• Lead with Technical Skills: knows the RPA, Gen AI, and Agentic AI platforms (including Automation Anywhere APA) in and out, and must be able to lead from the front technically and resolve any issues

• Project Management Skills: knows how to effectively structure, staff and manage projects and teams to ensure there is clarity of expectation, timely execution, corrective action when needed and successful outcomes

• Analytical Skills: has a structured approach to problem solving with a natural inclination for planning strategy and tactics. Drives to fix the ultimate root causes to drive sustainable change

• Character: high perseverance and resourcefulness required to keep driving and finding ways to get the required steps done. Flexible and adaptable; able to work in ambiguous situations. Resilient and tenacious with a propensity to persevere. Forward looking with a holistic approach

• Work with stakeholders to ensure understanding and support for proposed solutions

• Collaborate with other Divisions, senior leaders and support functions (often across different geographies) to maximise benefit realisation

• Collaborate with Governance, IT, Operations, Business, Application, Risk, Compliance teams for Change Management

Behavioral Competencies

• Think Big: thinks strategically, simplifies the complex, solves complex problems, sees the big picture

• Drive Change: thrives on change, learning agility, intellectually curious, appetite for risks, digital drive

• Helps Others: builds relationships, actively collaborates, helps others succeed

• Get It Done: acts decisively, drives results, passion to win, takes ownership, accountable, resilient

• Business First: focuses on customers and clients, business/financial acumen, JLL first

• Inspire: inspires others, creates vision and strategy, energizes others

Location:

On-site –Bengaluru, KA, Gurugram, HR, Hyderabad, TS

Scheduled Weekly Hours:

40

Job Tags:

JBS

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.