EMEA Field Application Engineer Manager

Posted:
9/30/2024, 3:37:36 AM

Experience Level(s):
Senior

Field(s):
Software Engineering

Workplace Type:
Remote

 

 

⚡️ Why Altium?

Altium is transforming the way electronics are designed and built. From startups to world’s technology giants, our digital platforms give more power to PCB designers, supply chain, and manufacturing, letting them collaborate as never before.

  • Constant innovation has created a transformative technology, unique in its space
  • More than 30,000 companies and 100,000 electronics engineers worldwide use Altium
  • We are growing, debt-free, and financially strong, with the resources to become #1 in the EDA industry

MID-MARKET SALES: WE BRING THE SOFTWARE. YOU BRING THE GRIT.

Altium’s mission to dominate the electronic design software industry is in full force, and our hard-driving Mid-Market Sales team is where the most intense action takes place. As part of Mid-Market Sales, you’ll be a key player on Altium’s championship team of fast-paced, high-volume selling. With our proven sales process and disciplined Stop-at-Nothing execution, Altium has achieved double-digit revenue growth nine out of the last ten years. For high-performers who help drive it even higher, your career potential is nearly unlimited. 

YOU THRIVE ON THE INTENSITY OF HIGH-VOLUME SALES

The FAE Manager will lead and manage a team of Field Applications Engineers, supporting them in every way possible but also driving hard to ensure exceptional pre- and post-sales technical support that locks in long-term customer loyalty. This role requires equal amounts of technical expertise in electronics design and the kind of leadership skills that inspire the team to drive customer satisfaction and team success beyond the expected. 

Key Responsibilities:

  • Lead, mentor, and develop a team of Field Applications Engineers that sets the industry standard for product expertise and customer support
  • Set performance goals, conduct reviews, and provide constructive feedback that brings out the best the team has to offer
  • Oversee the technical support the FAE team provides to customers during the pre-sales and post-sales process
  • Ensure the team delivers fast and effective solutions to technical issues
  • Act as an escalation point for complex technical problems and work directly with customers as needed
  • Support the sales team in technical presentations, demonstrations, and proposal preparations
  • Work closely with marketing to provide technical insights for product positioning and messaging
  • Maintain deep knowledge of Altium’s product offerings and industry trends
  • Ensure the FAE team is continually and rigorously trained for constant expertise on our latest product features and best practices
  • Find every every opportunity to implement process improvements that make the FAE team as efficient and effective as possible
  • Develop and maintain documentation for technical processes and solutions
  • Be ready to travel as required to meet with customers and support the sales team

THE AMBITION TO SEIZE BIG CHALLENGES, THE DISCIPLINE TO SEE THEM THROUGH

  • Bachelor’s degree in Electrical Engineering, Computer Engineering, or a related field. Advanced degree preferred.
  • 7+ years of experience in electronics design or a related technical field
  • 3+ years of experience in a leadership or management role
  • Strong understanding of electronics design, PCB design, and relevant software tools (e.g., Altium Designer)
  • Ability to troubleshoot complex technical issues and develop innovative solutions

UK Benefits

  • 🏥 Private health insurance including dental coverage
  • 🌅 Pension scheme with company match up to 9% 
  • 🧘 nilo.health + Calm App, mental health and wellbeing support 
  • 📚 Professional development support
  • 🥳 Employee referral and employee-of-the-month programs
  • 🏖 28 days' holiday + public holidays and special leave
  • 🖥 Home internet and remote working allowance 
  • 🏡 Flexible working arrangements available based on role and location
  • 👶 Enhanced family and special leave
  • 💪 Corporate membership rates with national gyms
  • 🥪 Free lunch, snacks, and drinks in the office
  • 🚗 Electric car charging stations, free office parking, bicycle, and scooter storage

🎯 What Matters to Us

  • Big-thinking in pursuit of purpose
  • Diversity of thought
  • Courage of conviction
  • Transparency of intent
  • Ingenuity of AND
  • Agility in action
  • Adaptability of approach
  • Grit in pursuit of mission

🌍 Also, we would like you to know

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

💡 Learn more about why a career at Altium is an opportunity like no other: https://www.youtube.com/watch?v=cAYCOLpPLPE 

✈️ Altium Benefits: https://careers.altium.com/#s-benefits 

👏 Are you already an Altium employee? Please apply directly through our internal Greenhouse job board. If you have questions, please contact HR.

Altium

Website: https://altium.com/

Headquarter Location: La Jolla, California, United States

Employee Count: 501-1000

Year Founded: 1985

IPO Status: Public

Last Funding Type: Post-IPO Equity

Industries: Electronic Design Automation (EDA) ⋅ Electronics ⋅ Embedded Software ⋅ Software ⋅ Software Engineering