About Citi:

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.

Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.

Role:

The Commercial Cards Applications Support Sr Manager accomplishes results through the management of professional team(s) and department(s). Integrates subject matter and industry expertise within a defined area. Contributes to standards around which others will operate. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the entire function. Requires basic commercial awareness. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Has responsibility for volume, quality, timeliness and delivery of end results of an area. May have responsibility for planning, budgeting and policy formulation within area of expertise. Involved in short-term planning resource planning. Full management responsibility of a team, which may include management of people, budget and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations and may include budget approval.

Responsibilities:

This role is responsible for performing application management and technology governance management of internal as well as third party vendor Commercial Cards applications. Engages in the initial technology risk assessment for new vendor relationships and is responsible for the onboarding, analysis, and reporting of third-party vendor managed and hosted applications.

• Experience in performing application management as well as vendor management, preferably of Commercial cards or consumer cards (3-5 years preferred)
• Ensures compliance of all managed applications with the Citi's Third-Party Risk Management objectives. (Experience in working with 3rd party technology vendors, a must).
• Gathering data and documentation necessary to complete the Third-Party onboarding and ongoing Citi security policy requirements.
• An innate ability to identify issues and work them to closure, including remediation and escalation where appropriate.
• Knowledge of Citi’s Information Security Standards.
• Manage a rigorous schedule of third-party vulnerability assessments and ensure third party vendors' expected performance is rendered and supported, along with the identification of any critical third party risk issues.
• Planning and facilitating meetings with Third Party and internal stakeholders, taking all meeting minutes, and managing any follow up activities relevant to Third Party performance.
• Facilitate the escalation of high-risk Third-Party incidents or perpetual performance failures affecting the compliance to Citi's Information Security Standards
• Interfacing with various Citi technology, risk and compliance teams
• Manage the end-to-end process to onboard the 3rd party vendor applications to GIDA and EERS, if needed
• Manage and ensure that the 3rd party vendor applications information in CSI is accurate, correct and up to date.
• Work closely with the Information Security teams to ensure compliance of Commercial Cards applications with Citi’s IS policies pre-contract and post-implementation.
• Perform annual COB exercises and performs maintenance activities to secure continuity of business.​
• Organizational skills and ability to prioritize.
• Desire and talent for building and maintaining relationships.
• A commitment to protect the bank from all risk exposure.
• Experience working across a diverse set of stakeholders with positive results.
• Fast learner, highly organized and methodical.
• Knowledge of mainframe and distributed architecture and protocols: NDM Connect Direct, MLI, MQ, API, XML.

Desired knowledge of Agile, JIRA and DevOps

Qualifications:

• 6-10 years experience in an Apps Support role would be an added advantage, but not essential
• Experience with people management
• Highly assertive communications skills, commanding personality. Ability to engage a large audience and lead the discussion with clear, articulate, and highly assertive communication. Must show confidence in all communications
• Experience with application support would be an added advantage, but not essential
• Effectively share information with other support team members and with other technology teams
• Ability to plan and organize workload
• Consistently demonstrates clear and concise written and verbal communication skills
• Ability to communicate appropriately to relevant stakeholders

Education:

• Bachelor’s/University degree

Applicants must be authorized to work in the U.S.  (Citi will not sponsor applicants for U.S. work authorization for this position). Position is based in Jax, Fl or New Castle, DE, Candidate must be located within commuting distance or be willing to relocate to the area

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Job Family Group:

Technology

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Job Family:

Applications Support

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Time Type:

Full time

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Primary Location:

Jacksonville Florida United States

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Primary Location Full Time Salary Range:

$113,840.00 - $170,760.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

Oct 16, 2024

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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View the EEO Policy Statement.

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