Job Description

Position Summary:

The Senior Manager of Workforce Management & Labor Planning is responsible for designing, governing, and continuously improving enterprise-wide labor forecasting, scheduling, and workforce optimization capabilities across a multi-location organization. This role owns the end-to-end labor planning lifecycle, ensures accurate demand forecasts, optimal staffing levels, and compliant schedules, and serves as the system authority for Workforce Management (WFM) platforms.

The role partners closely with Operations, Finance, HR, Technology, and Store/Field Leadership to align labor investments with demand, productivity, and service outcomes.

Key Responsibilities

• Define forecasting, scheduling, and labor optimization methodologies across all locations
• Establish forecasting and performance benchmarks (e.g., MAPE, bias, schedule accuracy)
• Analyze labor KPIs e.g., productivity, coverage, forecast accuracy, schedule adherence, labor cost
• Drive adoption of best-in-class WFM practices across all stores
• Develop and manage short and long-range labor forecasts using historical data, trends, seasonality, and business drivers
• Ensure demand models align with operational metrics such as transactions, volume, service levels, and productivity standards
• Reconcile labor forecasts with budgets while protecting operational feasibility
• Lead continuous improvement of forecasting accuracy and variance reduction
• Oversee labor scheduling strategies, customer, and employee experience  
• Ensure schedules comply with all federal, state, and local labor regulations (predictive scheduling, fair workweek, meal/rest rules)

WFM System

• Serve as the system owner and subject-matter expert for Workforce Management platform
• Lead system enhancements, upgrades, and integrations with ERP, POS, Traffic, HR, payroll, finance, and data systems
• Partner with IT and vendors to resolve defects, improve performance, and scale capabilities
• Drive change management and adoption of the system

Qualifications

Education

• Bachelor's degree in business or Operations 

Experience

• 10-12+ years of progressive experience in Workforce Management and labor planning,
• 3+ years in a leadership or senior individual contributor role

Technical Skills

• Expert level knowledge of WFM platforms (e.g., UKG, Reflexis, Blue Yonder, or similar)
• Forecasting algorithms and drivers
• Labor standards and productivity models
• Scheduling rules, constraints, and optimization logic

Analytical Skills

• Advanced proficiency in Excel and data analysis
• Experience with BI tools (Power BI, Tableau, or similar) preferred
• Ability to translate complex data into clear business recommendations

Preferred Qualifications

• Knowledge of retail and service-based operating models
• Exposure to AI-driven forecasting or optimization tools
• Familiarity with labor compliance laws
• Relevant certifications

Key Competencies

• Enterprise thinking with strong operational focus
• Data-driven decision making
• Ability to prioritize business requirements over system constraints
• Lead, coach, and develop direct reports
• Ability to create and maintain detailed documentation

Location & Work Availability:  
This position is 4 days in office, 1 day remote per week, based at our corporate headquarters in Raleigh, North Carolina (North Hills) 
 
Benefits Summary: 
We believe in supporting our Team Members and those they love through comprehensive health & wellness benefits. Learn more here: https://jobs.advanceautoparts.com/us/en/benefits  
  
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state, or local protected class. 

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