Product Support Manager - Ground Support

Posted:
4/13/2026, 1:49:11 PM

Location(s):
Central Papua, Indonesia ⋅ Timika, Central Papua, Indonesia

Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior

Field(s):
Customer Success & Support

Take your underground expertise to one of the world’s largest and most advanced mining operations. A leading global OEM in mining technology is seeking a Ground Support Product Manager to drive performance, innovation, and operational excellence at a world-class mining operation.
 

About the Role
This is a site-based position managing a Ground Support contract, working closely with operations, technical teams, and senior stakeholders to ensure strong product performance, contract delivery, and customer value.

 

Key Responsibilities

  • Lead product performance, trials, audits, and technical problem-solving

  • Build strong relationships with engineering, operations, and purchasing teams

  • Drive KPIs, reporting, and continuous improvement initiatives

  • Provide product training and technical support

  • Identify opportunities for innovation and efficiency

  • Ensure strict EHS compliance

  • Act as the primary technical point of contact at site


Job Requirements

  • Relevant qualifications in mining engineering, operations, and/or mining technology

  • Previous experience in contracts management, continuous improvement and/or Customer Relationship Management role 

  • Experience in U/G Mining or U/G Construction 

  • Exposure and an understanding of ground support products and applications 

  • Proven ability to engage, influence and develop effective relationships with key stakeholders to deliver results

  • Excellent skills in documentation, report writing and presentation

  • Strong presentation skills 

  • Mechanically inclined

  • Proficient “local” language would be an added advantage

  • Proficient in the use of Microsoft Office and adaptable to various software programs, including ERP system

  • Ability to prepare detailed reports and correspondence