About the team 

Our operations teams play a vital role in the success and scalability of Dialpad’s Revenue Organization by providing critical support and visibility. The Revenue Operations team ensures industry-leading efficiency through strategic problem-solving, expertise in reporting tools, and strong cross-functional collaboration. This role focuses on empowering internal teams to drive success and streamline processes for our revenue organization.

Your role 

As a Sr. PLG Strategy and Analytics Manager, you will focus on driving product-led growth by enabling marketing, customer success and our growth teams through actionable insights, optimized processes, and strategic support. This role is integral in empowering leadership with data-driven strategies, Tableau-based visualizations, and streamlined processes built in collaboration with the data and Salesforce teams. Your contributions will enhance the team’s ability to identify growth opportunities, drive customer expansion, and implement impactful strategies that align with a product-led growth model.

What you’ll do 

• Collaborate with internal customer, marketing and growth departments to develop effective PLG strategies.
• Create and maintain dashboards and reports in Tableau to provide actionable insights to revenue leadership.
• Partner with cross-functional teams to develop new reporting capabilities and automate workflows.
• Prepare Quarterly Business Review (QBR) presentations with a focus on strategic insights and data-driven storytelling.
• Work with the Salesforce development team to manage and optimize Salesforce processes to ensure data accuracy and operational efficiency from PLG transactions.
• Provide ad-hoc reporting and insights based on sales leadership requests.
• Facilitate weekly sales calls by preparing data and ensuring relevant insights are shared.
• Implement and integrate new technologies to increase PLG customer acquisition and expansion.
• Respond to internal inquiries via email, phone, and chat to ensure smooth operations.

Skills you’ll bring

• Minimum 3-5 years’ experience in a PLG operations, strategy, or analytics role.
• Salesforce expertise, including managing workflows, reports, and dashboards.
• Proficiency with BI tools such as Tableau, Domo, or Microsoft Power BI.
• Demonstrated ability to work with large, complex datasets and drive actionable insights.
• Exceptional written and verbal communication skills, with the ability to craft compelling narratives for presentations.
• Strong organizational skills with the ability to manage multiple priorities and meet deadlines.
• A collaborative mindset with the ability to work effectively across departments.
• Experience supporting QBRs and strategic sales planning initiatives.
• Positive, adaptable team player who thrives in a fast-paced environment.
• Familiarity with SQL is a plus.

Who you are 

• Able to work 8am - 5pm Central or Eastern Time.
• A self-starter excited about finding innovative ways to improve processes and leverage data.
• Goal-oriented, with a drive to meet and exceed KPIs.
• Quick to establish rapport and situational awareness within cross-functional teams.
• Passionate about enabling client sales teams to succeed through data-driven strategies and operational excellence.

Dialpad benefits and perks

Benefits, time-off, and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!

Professional development

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.