Are you ready to shape a better tomorrow?

AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.

If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.

If you want to shape a brighter future at AIA Digital+, please read on.

About the Role

The Portfolio Assistant Manager, in close partnership all departments in Group IT Operations i.e. Architecture & Governance, End User Technology, DevOps, Cloud Operations, Network Services, Service & Asset Management, Data Center Platform Operations, Automation Engineering and Group IT Operations Finance, coordinates the effective and efficient operation of the portfolio management practices, and primarily provides support for assurance that infrastructure operations support services provided by Group IT Operations meet committed Service Level.

The Portfolio Assistant Manager, in close partnership all departments in Group IT Operations i.e. Architecture & Governance, End User Technology, DevOps, Cloud Operations, Network Services, Service & Asset Management, Data Center Platform Operations, Automation Engineering and Group IT Operations Finance, coordinates the effective and efficient operation of the portfolio management practices, and primarily provides support for assurance that infrastructure operations support services provided by Group IT Operations meet committed Service Level.

- Ensure operational performance and delivery assurance for small BUs

- Function as the liaison between BUs and Group IT operations delivery teams, e.g. CMS, IPC, etc.

- Provide support in terms of overseeing and managing various Group IT Operations related initiatives for small BUs

(a) Monitor service level performance

• Monitor infrastructure operations support services to ensure they meet committed Service Levels.
• Review and update service level performance data at the Business Unit (BU) level and across the organization..
• Assist in the preparation and analysis of performance data for service levels.
• Meet with Service Delivery teams (CMS, SAM, O365, others) to discuss ongoing performance and any issues that arose.
• Review preliminary reports on service level performance and progress towards improvement plans.

(b) Manage service level expectations

• Collect and review feedback from Business Unit CTOs regarding service delivery.

• Coordinate with Business Units to ensure alignment with their specific business objectives.
• Coordinate with Group IT Operations and key stakeholders to address any immediate issues or concerns.
• Respond to queries from Business Unit CTOs regarding service assurance and performance metrics.
• Participant service delivery reviews at both BU and aggregate levels
• Participate in governance meetings to discuss key measurement areas and metrics.
• Prepare and update reports for Group IT Operations Steering Committee Meetings and CTO Engagement Meetings
• Monitor LBU TDA SteerCo meetings and support business cases, benefit tracking, and lessons learned.

(c) Oversee service level contracts and enhancements

• Manage changes in scope, service level metrics, charges, and other contractual elements.
• Ensure alignment of services delivered with contractual agreements, scope, service levels, and regulatory requirements.
• Assist in the Tech Academy Program by providing necessary support and coordination.
• Provide support for ad-hoc service assurance tasks as needed.
• Oversee demand planning for new or improved services, including projects and requests for service (RFS).
• Provide regular updates on progress, status, risks, issues, and dependencies

Build a career with us as we help our customers and the community live healthier, longer, better lives.

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