McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

This position will be a shift between 7:30 a.m. – 5:30PM. (CST) M-F 

Key Responsibilities

• Respond promptly and accurately to incoming customer and external vendor inquiries, escalating if needed to the appropriate resource(s). Fully understand and assess client reported issues to determine prioritization.
• Apply superior knowledge on wholesaler account set ups, EDI and dispensing data (switch) requirements.
• Provide continuous updates to customers on open items, ensuring proper follow up and steps to close cases take place
• Handle advanced/critical/sensitive issues regarding wholesaler account set up issues/EDI and dispensing data (switch) feeds. 
• Apply superior customer service skills on calls/webinars with clients or wholesaler or both.
• Responsible for handling bundled cases which results in higher rate of customer satisfaction
• Special projects – involves reaching out to customers to explain next steps and impact on system issues for customers that don’t qualify for a dedicated SAM (Strategic Account Manager).

Minimum Requirements

Degree or equivalent and typically requires 2+ years of relevant experience.

Education
HS Diploma, Vocational Training or Equivalent

Critical Skills

• 2+ years advanced administrative support experience
• Minimum of 2 years of product support
• Experience working with multiple departments, customers and/or vendors for issue resolution.
• Excellent critical and analytical thinking
• Experience working in a fast paced and high volume environment; must manage and maintain a high volume of assigned tasks with minimal supervision. 
• Experience working in a team environment and partnering with multiple individuals to complete tasks.
• Knowledgeable in Excel
• Must be within 2hr commute

 
Additional Skills

• Prior experience working in the Macro Helix Support division highly preferred
• Experience in the Pharmaceutical Industry
• Preferred experience or knowledge of electronic data feeds (EDI and/or equivalent) is highly preferred
• Preferred knowledge of Business Objects
• Preferred knowledge of SAP
• Preferred knowledge or experience in McKesson Connect system.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

$28.88 - $48.14

McKesson is an Equal Opportunity Employer

 

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

 

Join us at McKesson!