Posted:
9/9/2024, 5:06:30 AM
Location(s):
Ontario, Canada ⋅ London, Ontario, Canada
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Customer Success & Support
Bill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the “Apply” button to get started!
Are you looking for a rewarding career? If so, take a leap now towards this fantastic opportunity to join a global business with amazing people!
We are seeking motivated and customer-centric individuals to join our team as a Financial Customer Service Agent. As a Customer Service Representative, you will be responsible for assisting customers with inquiries and providing solutions related to their financial accounts. You will interact with customers through phone, email, and chat to deliver exceptional service, ensure timely resolution of concerns, and maintain customer satisfaction.
Start Date: September 27, 2024
Office Location: Hybrid (Onsite & Remote); 345 Ridout St. London, ON.
Responsibilities
Ensure customer satisfaction and provide professional customer support
Update customer files with appropriate information and ensure information being placed in customer files follow regulatory, client specific, and corporate guidelines
Engage with customers on all inbound/outbound calls, emails, and other channels of communication applicable and/ or supports to update customer’s account information
Respond to customer inquiries via phone and/or email
Familiarize self with finance products, marketplace lending and personal loan products to be able to provide assistance across a wide range of inquiries
See and understand trends, collate data and escalate issues to Customer Experience Management
Champion company core values and other company programs
Other duties as assigned
Requirements:
Full Time Opportunity
Hybrid Work Policy - 2 Days in Office Per Week
Open availability required from Monday to Friday 8AM-10PM
4 Week Hybrid Training (Monday to Friday from 9am-5pm)
No extended time off or vacation within the first 6 months of employment
Qualifications:
What We Offer:
Why Bill Gosling Outsourcing?
Canadian owned company
We have offices across the Globe – including North America, Philippines, Costa Rica, United Kingdom, Trinidad & Tobago, India
Over 60 years of experience in the BPO industry
We like to have fun! We strive to create a fun, diverse, and engaging workplace, which promotes both personal and professional growth.
Encourage personal and professional growth and development with ongoing training and internal opportunities for career progression
Making lives better, one connection at a time – that's what Bill Gosling Outsourcing is all about!
CHECK US OUT FOR YOURSELF
Twitter & Instagram: bgocareers
Facebook: Bill Gosling Outsourcing
LinkedIn: Bill Gosling Outsourcing
Website – https://www.billgosling.com/careers
Bill Gosling Outsourcing is committed to ensuring equal access and participation for people with disabilities. People with disabilities will be treated in a way that allows them to maintain their dignity and independence.
We believe in integration, and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Ontario’s accessibility laws. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Website: https://billgosling.com/
Headquarter Location: Newmarket, Ontario, Canada
Employee Count: 5001-10000
Year Founded: 1955
IPO Status: Private
Last Funding Type: Private Equity
Industries: Accounting ⋅ Outsourcing