We are seeking an experienced, high caliber Customer Service Representative. This role is responsible for providing efficient and effective service to customers and clients and maintaining customer/client data in our office system.  In addition, the Customer Service Representative is responsible to handle all aspects of supplying Wound Care supplies to clients and may occasionally handle VAD-related Equipment and Accessories products under direction from others.

Responsibilities:

• Answers inquiries from customers and clients and documents interaction within Brightree database
• Represents Continuum to internal and external customers and clients to assure a high level of customer/client satisfaction
• Maintains customer/client information in accordance with HIPAA, PHI and regulatory requirements
• Plans and implements office systems, filing systems and manages customers, clients and sales orders in Brightree
• Inputs prescriptions (e.g. CMNs) in Brightree and is responsible to obtain customer approval/signature
• Compares client requests against signed prescription and obtains updated prescription from customer if necessary
• Generates sales orders in Brightree for wound care supplies and ships wound care supplies to clients
• Follows up on delivery information and updates Brightree as appropriate
• Maintains thorough and accurate records of work performed
• Maintains knowledge of and adheres to processes, policies and procedures
• Escalates issues as necessary for guidance from others

Qualifications:

• High school diploma
• Minimum of one year experience in a customer service role or equivalent combination of education and experience

Your preferred qualifications and education:

• Basic computer and clerical skills
• Flexibility and the ability to work independently and within a multidisciplinary team
• Ability to communicate effectively (verbal and oral) with team members, clients, caregivers, clinicians and referral sources
• High degree of attention to detail in a high volume environment
• Good planning and organizational skills, including ability to meet deadlines
• Problem Resolution and follow-up skills
• Ability to multi-task and work in a fast-paced environment
• Ability to operate a computer and use the operational software used by the office along with Microsoft Office
• Working knowledge of Brightree software desired