WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide.  Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it’s no wonder we are certified as a Great Place to Work organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.

WHO ARE YOU?

Passionate and motivated.  Driven, with an entrepreneurial spirit.  Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! 

THE JOB

Reporting to the VP of Network Services, the Director of Venue IT will manage a regional team of Venue IT Managers that collectively support over 150 venues across North America. This individual will provide oversight with project coordination, prioritization and over-arching logistics for many venue IT initiatives. The Director of Venue IT will run point on many aspects of the project, working cross-functionally with business owners, General Managers and other tech leads to execute the projects on time, within budget and with a focus on day-two support.

WHAT THIS ROLE WILL DO

• Work closely with Venue Nation IT leadership to fully understand business priorities and develop an effective strategy for deploying and supporting leading edge technology to our venues.
• Set up and manage programs/projects to deliver enterprise technology offerings
• Assure that standard and repeatable-at-scale business cases are developed properly and that we deliver on those commitments.
• Recognize areas for procedural or process improvements and implement accordingly.
• Be an effective relationship manager to prioritize, organize, co-ordinate and effectively communicate multiple internal and external parties where required, to assure delivery of all of all approved projects.
• Adhere to effective program management tools and templates, ensuring consistent standards for project plans, business cases, stakeholder communication, scope of work, requirements, etc.
• Work with extended teams to identify, forecast and execute priority budget items
• Provide a presence of confidence and experience to mentor developing team-members
• Partner with other functional groups to develop, manage, track, and analyze operational support structures, tools, and procedures to gain maximum effectiveness, efficiency, and a quality customer experience
• Establish functional strategic goals for improving operations, products and services. Initiate and direct activity aligned with achieving improvement goals.
• Ensure managed service partners and external vendors are meeting established SLAs via effective reporting mechanics
• Ensure Live Nation venue’s technical infrastructure is operational in accordance with established security procedures and best practices.

WHAT THIS PERSON WILL BRING

• BA or BS degree in business, technology or other related field preferred.
• 5+ years of experience in a management role for an IT services team for a large enterprise
• Excellent analytical and problem-solving skills to work effectively with teams throughout organization
• Strong vision setting, concept articulation and exceptional communications skills (presentation and written) that would facilitate effective partnering with internal customers, critical stakeholders and technical leadership teams
• Ability to manage geographically diverse staff and resources in both daily operations and event support
• Willingness/ability to work off-shifts (evening and weekends) to support and/or lead Incident Management during critical events
• Proven ability to establish operational procedures, technical direction and standards
• Extensive experience working with vendors and ensuring successful delivery of services and results
• Ability to travel approximately 30% of the time.
• An office at home that is conducive to a stable and productive work environment
• Familiarity with project management tools and software packages
• Experience working in a team-oriented collaborative environment
• Ability to rapidly adapt and respond to changes in environment and priorities
• Ability to elicit cooperation from senior management and other departments

BENEFITS & PERKS - Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits:

• HEALTH: Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)
• YOURSELF: Paid time off policy including holidays, sick time and day off for your birthday, free concert tickets
• WEALTH: 401(k) program with company match, Stock Program Reimbursement
• FAMILY: New parent programs & support including caregiver leave and baby bonus, infertility support
• CAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainings
• OTHERS: Volunteer time off, crowdfunding network

EQUAL EMPLOYMENT OPPORTUNITY

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.  You will be working in an inclusive environment and be encouraged to bring your whole self to work.  We will do all that we can to help you successfully balance your work and homelife.  As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.  It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. 

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant  consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process.  Live Nation will also provide reasonable religious accommodations on a case by case basis.

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

**Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules. It is estimated based on what a successful Colorado applicant might be paid. It assumes that the successful candidate will be in Colorado or perform the position from Colorado. Similar positions located outside of Colorado will not necessarily receive the same compensation. Live Nation takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the CO EPEWA, a potential new employee’s salary history will not be used in compensation decisions.