Posted:
7/25/2024, 5:00:00 PM
Location(s):
Oregon, United States ⋅ Portland, Oregon, United States
Experience Level(s):
Junior ⋅ Mid Level
Field(s):
Customer Success & Support
ABOUT THE POSITION
The Retail Specialist assists in the effective running of store operations. This position is responsible for driving store performance and achieving sales goals by providing specialized customer service and direction to a diverse team of associates in their assigned area of responsibility.
HOW YOU’LL MAKE A DIFFERENCE
Leads the day-to-day work of assigned associate-level staff; provides guidance and training to associate-level team members to ensure efficient and effective operations and proper store procedures to support the overall customer experience in-store.
Provides exceptional customer service through knowledge of product features, benefits, and availability; engages with customers to understand their needs and preferences related to merchandise, assisting with final purchase decisions. Support Columbia Sportswear Company's values to enhance customer service and teamwork.
Creates and maintains store culture of teamwork; displays a high professional standard of individual behavior leading by example; demonstrates Columbia Sportswear Company values. Supports and ensures associates are trained in Product Knowledge for their functional area.
Collaborates with store leadership team concerning policies, procedures, and standards for assigned area’s store duties.
Performs designated Key holder duties, as needed, which may include opening and closing store duties.
Maintains company standards and policies; ensures that employees to adhere procedures and quality standards; works to resolve any problems or errors.
Performs other duties as assigned:
Salesfloor – Supports department and technology training to other associates. Performs register overrides and assists in driving store KPIs.
Hiring/Training- Assists with training, onboarding, and employee recognition.
Operations- Supports register overrides, managing the lines at the register, efficiency, and timely management of return-to-stock items (go-backs), etc.
YOU HAVE
No specific education is required (High School Diploma or GED preferred)
2 (or less) years of experience in a position or specialization
Strong verbal and written communication skills
Knowledge focused primarily on customer service and basic store processes as well as computer applications.
JOB CONDITIONS
Frequently in a more active environment (i.e., requires the ability to constantly move about) that can be physical or strenuous (frequently adjusting/moving items weighing up to 40 lbs.), may frequently use specialized equipment, may have exposure to dust and noise.
Occasionally requires the ability to work in a place.
Ability to communicate with others.
Availability to work a flexible retail schedule, which may change seasonally and in response to location-specific business trends or forecasts. All local, state, and federal laws are adhered to when evaluating your availability.
This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company.
Columbia Sportswear is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. The Know Your Rights poster is available here: https://www.eeoc.gov/poster The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf Columbia Sportswear is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please notify your recruiter.At Columbia Sportswear Company, we’re proud to offer regular full-time employees a benefits package that includes a variety of services and products to help make your life and work more rewarding. Our benefit programs contribute to overall employee well-being by aligning those programs with the fundamental elements of well-being: physical, social/emotional, financial, career and community. Benefits that can protect your family’s financial future and help you save money through our 401k plan plus a generous company match. Columbia offers medical, dental, vision, life Insurance, disability, flexible spending accounts, health savings account, and an assortment of voluntary benefit offerings (accident, critical illness, hospital indemnity, and legal services). In addition, Columbia offers EAP + which is free and confidential 24/7/365 counseling services. We have extensive wellness benefits, employee discounts and a generous time off program available.If you need an accommodation/adjustment to successfully complete and submit your application, please reach out to [email protected] with the Subject: Applicant Assistance Requested.
Website: https://www.columbia.com/
Headquarter Location: Portland, Oregon, United States
Employee Count: 1001-5000
Year Founded: 1938
IPO Status: Public
Industries: Apparel ⋅ Innovation Management ⋅ Manufacturing ⋅ Outdoors ⋅ Retail ⋅ Sporting Goods ⋅ Sports