SUMMARY
The Cash Application Supervisor’s primary responsibility is to lead, coach, and develop the team members towards achieving the Departments SLA’s and financial goals. This role will have both administrative and technical supervisory responsibilities for the Cash Team. The team lead will work directly with Supervisors on day-to-day job responsibilities.  This position will report to the Financial Services Cash Application Manager 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. 

• Develop and lead the Cash Application Team to achieve Key Performance Indicators outlined below: 

• Maintain team goal for reworks <1.5% 

• Maintain team goal for number of payments posted an hour and monthly. 

• Ability to present information and respond to questions from internal business partners and customers. 

• Must be able to analyze customer’s accounts and determine if payments have been posted correctly. 

• Provide feedback on performance metrics to the Supervisor. 

• Be actively involved in department continuous improvement projects by identifying improvement opportunities, working on or leading team projects. 

• Be familiar with Special Processes 

QUALIFICATIONS 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Self-motivated and take initiative. 

• Prior Cash Application experience 

• Excellent quantitative and analytical skills 

• Ability to motivate, manage, coach and train a team. 

• High level knowledge of the Peoplesoft, 9ci, Oracle EBS, Salesforce, agility 

• High Proficiency with Microsoft Office products (Outlook, Word, Excel, and Power Point) 

• Extensive knowledge and proficiency of the departments policies and procedures 

• Skills in defining and implementing processes to improve operating efficiencies. 

• Knowledge of Accounting 

• Good written and verbal skills and ability to effectively communicate with management. 

• Ability to meet deadlines and work well under pressure in a fast-paced environment. 

• Ability to work well with other departments and business partners. 

• Good organizational and follow-up skills 

EDUCATION and/or EXPERIENCE 

Bachelor’s Degree in business related field or equivalent combination of education and experience.  

SUPERVISOR RESPONSIBILITIES 

Supervises a team of 6 - 9 associates in posting payments 
Manage, coach, motivate and train a team.  

CERTIFICATES, LICENSES, REGISTRATIONS 
None