Our Commitment to DE&I
At Moneybox, we promote, support and celebrate inclusion, diversity and equity for all, so that everyone can bring their full selves to work. We believe that diversity drives innovation, and that if our team is representative of our community of customers, we can better support their needs. To ensure our recruitment processes provide an equal opportunity for all applicants to succeed, we encourage you to let us know if there are any adjustments that we can make. We are open-minded and always willing to go the extra mile to ensure all applicants can present their full self and potential.
At Moneybox, we want to be able to support all customers and ensure they get the best answers, in the quickest way. We are therefore continuing to build out our automated chat functionality to help customers get immediate reliable answers where they are comfortable, allowing our customer-facing teams to spend more time on complex queries or with our customers who need it most.
We are looking for a driven, high-performing individual to take ownership of our chatbot and deflection strategies and create a successful roadmap for the growth and improvement of them. The successful candidate will be responsible for designing the conversation pathways customers go through, meeting and exceeding deflection targets set by the departmental strategy, continuously optimising performance, and ensuring that the customer experience remains seamless.
This role requires a balance of analytical thinking, testing and experimentation, a customer-first mindset, and strong communication skills for reporting to senior leadership. The individual should be experienced in customer operations automation, including AI communication, and able to appropriately determine and report on risk.
Please read before you apply!
By sending us your application you acknowledge and agree to Moneybox using your personal data as described below.
We collect applicants’ personal data to manage our recruitment related activities. Consequently, we may use your personal data to evaluate your application, to select and shortlist applicants, to set up and conduct interviews and tests, to evaluate and assess the results, and as is otherwise needed in the recruitment process generally.
We do not share your personal data with unauthorised third parties. However, we may, if necessary, share your personal data to carefully selected third parties acting on our behalf. This may include transfers to servers and databases outside the country where you provided us with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America.
Please note if offered a position, the offer is conditional and subject to the receipt of satisfactory pre-employment checks which we will conduct such as criminal record and adverse credit history checks. As a regulated financial business, an adverse financial history could impact your suitability for the role. If you are aware of anything that could affect your suitability for the role, please let us know in advance.
If you are unsuccessful in your application, we may keep your details on file so that we can tell you about other suitable vacancies which may be of interest to you when they arise in the future. If you would rather we did not keep your details on file, you can contact us at email:
[email protected]
Your application will be subject to criminal record and adverse credit history checks (such as CCJs, IVAs and bankruptcy). As a regulated financial business, an adverse financial history could impact your suitability for the role. If you are aware of anything that could affect your suitability for the role, please let us know.