Fig is an innovative digital lender dedicated to simplifying the borrowing process for people across Canada. With a user-friendly online platform, loan applications and approvals can be finished in just a few minutes, making the lending experience more efficient and accessible for Canadians.

Supported by the reputable Fairstone Bank, Fig is in a unique position to blend the benefits of extensive lending experience with the agility of a start-up. This combination allows the company to effectively meet the credit needs of Canadians from various financial backgrounds.

Fig is looking for an Outbound Customer Experience Specialist to help us grow our business while supporting and educating our customers on their financial journey. Reporting to the Director of Customer Experience, this role is crucial in fostering strong, lasting relationships with our applicants, ensuring they feel confident and informed as they transition into satisfied borrowers. 

As an Outbound Customer Experience Specialist, you will be the first point of contact for potential borrowers, playing a pivotal role in guiding them through the application process, addressing their concerns, and ultimately helping them convert into borrowers. Your contributions will directly impact our customers' experience and Fig’s conversion goals. This position offers a unique opportunity to grow with the company, develop your skills in a dynamic environment, and make a meaningful difference in our customers' lives.

We are an equal opportunity employer and are committed to diversity at our company. We do not discriminate on the basis of race, religion, culture, sexual orientation, gender identity and physical ability.

Diversity of backgrounds, perspectives, and experience is fundamental to our business. We believe in fostering an environment where team members of all backgrounds can feel comfortable bringing their whole selves to work every day. We aim to ensure all of our employees work in an environment that makes them feel valued, heard, and supported while they strive towards career pursuits and their personal and professional growth.

We are committed to providing accommodations for all candidates that require them and in all aspects of the recruitment, selection, and/or assessment process. If you are selected to participate in any part of the selection and/or assessment process, please inform us of any accommodation(s) that you may require.