California Water Service

Job Description:

Summary
The IT Field Technology Manager is responsible for implementing and supporting enterprise level customer service, engineering, field worker activities and water quality software packages including but not limited to Oracle Customer Care and Billing, ESRI GIS, CMMS (Maximo), LIMS, and mobile solutions. The successful candidate has a combination of management, technical, communication, and customer service skills. This position is located at the Customer Service Support (CSS) Office in San Jose, CA.

ESSENTIAL FUNCTIONS:

• Demonstrates extensive knowledge and success with leading efforts in designing and implementing utility customer information system (e.g. Oracle CC&B), meter reading (e.g. AMR, AMI and meter data management systems), asset management (e.g. Maximo, SCADA, and GIS),  mobile workforce solutions, water quality (e.g. Laboratory Information Management Systems), and integration methods and software (e.g. SOA, Mulesoft API, JAVA microservices)

• Supervises staff, including prioritizing and assigning work, conducting performance reviews, and overseeing staff development

• Serves as the Project Manager for large scale programs within the Company; initiate, monitor, and close projects 

• Partners with the technical staff, functional users, Database Administrators, and Network Administrators to ensure all applications are performing at an optimal level

• Provides excellent customer service to business users and other groups

• Participates in the General Rate Case (GRC) process by providing written justifications for capital projects as required

• Researches, recommends, and writes project justifications for new technologies that will improve existing business processes

• Designs, implements, and enforces IT SOX controls

• Reviews and approves software licenses and maintenance for Field Technology applications and subscriptions

• Participates in and supports the Company’s Continuous Improvement program and projects

• Performs other similar duties as assigned

MINIMUM QUALIFICATIONS:

• Bachelor’s degree in Information Systems or a related field

• Five years of increasingly responsible experience in a management or supervisory role

• Five years of experience working in IT managing, implementing, and supporting enterprise level Field Technology software applications such as Oracle Customer Care and Billing and/or Maximo

• Proficient in the use of Microsoft Office applications and online collaboration and meeting tools

• Valid California Driver License

Required Knowledge, Skills, and Abilities:

• Knowledge of management principles, practices, and techniques

• Demonstrated knowledge of CMMS, ERSI (GIS), SCADA, Mobile Workforce, and Oracle CC&B, Laboratory Information Management Systems (LIMS)

• Knowledge and expertise in system integration methods and software

• Knowledge of utility meter reading systems which include Meter Data Management systems, metering device management, Automated Meter Reading, and Advanced Metering Infrastructure technologies and integration with customer billing systems

• Knowledge of various customer payment channels and platforms and how those integrate with customer self-service and billing systems

• Knowledge of cloud computing platforms and application to utility operations and field service management

• Knowledge of and working experience with ITIL and Project Management Institute frameworks

• Knowledge and ability to comply with SOX controls

• Knowledge of the Request for Proposal (RFP) process and ability to manage vendors and contractors

• Knowledge and understanding of IT best practices; able to drive change and innovation

• Ability to communicate effectively, both verbally, in writing, and via online conferencing with agencies, contractors, consultants, customers, all levels of employees and management, and vendors

• Ability to support software applications and solutions to meet the Company’s short- and long-term business needs

• Demonstrated ability to lead, manage, and motivate employees

• Demonstrated commitment to providing outstanding customer service

• Demonstrated decision-making skills

• Ability to negotiate important contracts, evaluate and select vendors, set expectations, resolve conflicts on unsatisfactory services and products

• Good problem-solving and troubleshooting skills

• Flexible and able to prioritize work

Salary Range: $144,000 - $261,400

Deadline to submit resume is Monday, September 23, 2024.

The Equal Opportunity Policy of the Company is based upon the philosophy that all people should be treated fairly and with dignity.  California Water Service, Hawaii Water Service, New Mexico Water Service and Washington Water Service do not discriminate against any applicant or employee because of race, color, religion, sex, national origin, or any other protected class.  The Company makes all employment decisions in a non-discriminatory manner. EOE, VET, DISABILITIES.