Salary: £32,844 - £38,183 per annum

Location: Hybrid/Croydon

Hours: 36 per week                                       

Contract Type: Fixed Term Contract until August 2025

Are you driven by delivering excellent customer service? If so, we have a new and exciting opportunity for you!

We’re looking for a Customer Care & Quality Executive to join our Customer Experience team at Latimer Homes.

Within the Customer Experience Directorate, our mission is to ensure the customer receives the best experience, at each touch point of their journey with us. From their initial enquiry about their new potential home, right through to moving in and the care provided during the defect warranty period.

As a Customer Care & Quality Executive, you’ll be responsible for delivering the best customer care to our customers, once they have moved into their new home. You’ll be logging and tracking any defects the customer raises during the defect liability period, providing ongoing advice about their new home and managing all defects and enquiries through to resolution. You’ll also develop relationships with a portfolio of house builders, to ensure they deliver a high-quality service on our behalf when our customers experience an issue in their new home.

We’re looking for individuals who care! You’ll need a strong customer service background and the ability to persuade and influence. The successful candidate will be someone who empathises with others, always follows through on their promises, advocates for customers and is comfortable holding others to account to get things done. You’ll be confident using CRM systems, ensuring records are accurate and up to date and have experience of communicating with a wide range of people including external partners.

CV’s will be reviewed as they land, so if this sounds like an opportunity you’d be interested in, we look forward to hearing from you.

As you can imagine, the full job description includes lots more detail so please check it out before applying – Customer Care & Quality Executive.

Salaries are just the starting point.  Here at Clarion, we’re dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle - dive in and find out more here.

Closing Date: Thursday 10th October 2024 at midnight.

The assessment day will be held in person on Thursday 17th October 2024

For further details on this vacancy, please click ‘apply’.

We’re flexible and can offer a hybrid of home working and from our Croydon office, at least three days per week on Tuesday, Wednesday & Thursday.

In the event that we receive a high volume of applications, we reserve the right to close this advert early.

You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship.  You are required to reside in England or Wales for the duration of your employment.