This role is office-based in Mexico. The role requires professional fluency in English (spoken and written).

Team Lead – Mexico Settlement Operations

The Team Lead is responsible for supporting the day-to-day operations of the team while fostering a collaborative, productive, and positive work environment. The Team Lead partners closely with the U.S.-based leadership and acts as a bridge between management and the team.

In addition to partnering with the U.S.- based Leadership team on day-to-day operations, the Lead will manage assigned clients for Settlement Operations, perform daily and weekly analysis of reporting for active client offers, and assist in the development, implementation, and maintenance of quality assurance procedures.

Key Responsibilities

• In collaboration with US Leadership facilitate weekly meetings with team members and U.S. leaders.

• Identify, address, or escalate operational blockers impacting team performance.

• Support onboarding and integration of new employees.

• Reinforce operational standards, policies, and best practices.

• Promote teamwork, engagement, and professional development.

• Serve as a resource and mentor for team members

• Provide on-time reporting to assigned clients (daily, weekly, monthly, adhoc)

• Responsible for the daily QML & Apex Files 

• Foster a culture of accountability, respect, and continuous improvement

• Perform data entry and database management duties as needed to maintain the accuracy of client campaigns and related reporting

• Take the lead on communications with the client related to Settlement 

• Provide additional support to assigned accounts as requested

• Research inconsistencies or client questions related to Settlement (reporting, offer entry, barcode validation, validation & verification)

• Assign cases from the Salesforce Que

• Process optimization requests from clients

• Perform special projects as required to maintain assigned accounts (for example: Data collection projects, research projects)

• Responsible for updating the Counterfeit Notification Distribution Lists

Team Lead Leadership Qualities Aligned to Inmar Standards

Upholding Commitments

We hold ourselves accountable—promises made, promises kept is the basis of trust.

Accountability

Definition: Takes ownership of actions and results.
Example: When issues arise, the Team Lead investigates root causes, communicates findings, and proposes solutions.

Trustworthy

Definition: Acts with integrity, consistency, and discretion.
Example: Team members trust the Team Lead to handle sensitive information appropriately and follow through on commitments.

High Challenge, High Support

We drive empowerment and positive accountability through high standards, development, and collaboration.

Participation, Engagement, and Strong Communication

Definition: Actively contributes and communicates effectively.
Example: The Team Lead encourages open dialogue and ensures everyone has an opportunity to share updates and concerns.

Respectful and Personable

Definition: Builds positive relationships through respect.
Example: The Team Lead values diverse perspectives and fosters an inclusive team environment.

Empathetic

Definition: Shows understanding and compassion for others.
Example: The Team Lead provides support and guidance when team members face challenges.

Willing to Help Others

Definition: Supports teammates and promotes team success.
Example: The Team Lead assists with workload challenges and coordinates support when needed.

Seeking Truth Together

We humbly and curiously seek the truth together—we are on a mission to get it right, not to prove we were right.

Curious

Definition: Seeks knowledge and continuous improvement.
Example: The Team Lead asks thoughtful questions and explores opportunities to improve processes.

Able to Separate Personal Relationships from Professional Responsibilities

Definition: Makes fair, objective professional decisions.
Example: The Team Lead applies expectations and support consistently across all team members.

Ability to Resolve Conflict

Definition: Addresses disagreements professionally and constructively.
Example: The Team Lead facilitates respectful discussions to resolve conflicts and maintain teamwork.

Learning in Action

We continuously learn and improve, striving for better so that we can benefit from change.

Adaptable to Change

Definition: Remains flexible amid changing priorities.
Example: The Team Lead embraces new processes and helps the team navigate transitions successfully.

Customer First

We put the customer first and strive to have their interests in all actions.

Understands the Line of Business

Definition: Demonstrates strong operational and business knowledge.
Example: The Team Lead helps team members understand how their work supports business objectives.

Success Measures

A successful Team Lead:

• Establish and maintain effective communication between leadership and team members.

• Reinforces standards and accountability across the team.

• Identifies and researches issues proactively and escalates concerns to US Leadership 

• Creates a culture of trust, respect, and collaboration.

Recruitment Fraud Notice: Recruitment fraud is an increasingly common scam where individuals pose as employers to offer fictitious job opportunities. Scammers sometimes impersonate Inmar recruiters on LinkedIn and other channels. We will never ask for payment or sensitive personal information during the hiring process. Verify any role on our official Workday Careers site and learn how to spot scams in our full notice.