Posted:
8/27/2024, 1:04:11 PM
Location(s):
Western Australia, Australia
Experience Level(s):
Mid Level ⋅ Senior
Field(s):
Customer Success & Support ⋅ Sales & Account Management
Workplace Type:
Hybrid
With over 1.3 million members RAC is one of WA's most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be "The driving force for a better WA."
Your Opportunity
As a Shift Team Manager in our Contact Center, you will lead our dynamic and specialist 'out of hours' contact centre team to showcase the value and benefits of RAC products and services to our members to support them with their enquiries via phone.
This position provides a unique opportunity to experience the best of both worlds with a hybrid setup between Joondalup, West Perth, and the comfort of your home. To support our shift teams, our Team Manager will enjoy the variety with rotational shifts from 6am - 2pm & 3pm - 11 pm with alternating weekends for that perfect work-life balance.
What will you be doing:
Address escalated member concerns promptly and effectively to ensure a positive resolution
Working alongside a small team of Shift Team Leaders to make commercial decisions on behalf of business and acting as the point of contact on weekends
Lead and inspire a team of customer service and sales professionals to move beyond targets and create memorable experiences for every member
Keep a vigilant eye on day-to-day operations, ensuring service levels are met and exceeded for seamless execution of strategies and initiatives.
What we are looking for:
As a member-based organisation, alignment to our values is essential, in addition to:
What can we offer you?
Secure a full-time, permanent position within your local community, where every day brings new opportunities for growth and connection
Genuine career development pathways, supported by ongoing training and mentorship, offering tangible advancement opportunities.
Enjoy the endless perks such as free Roadside Assistance, discounts on RAC products and services, and a host of other benefits, including insurance, holiday getaways, and more
An inclusive & supportive environment, enabling all abilities to strive for success.
Professional career development & ongoing training.
Generous discounts on home, contents & car insurance, plus free roadside assistance.
Member benefits & opportunity to join a very active Social Club.
Are you ready to make a difference and thrive in a culture of continuous improvement? Take the plunge and apply online today, showcasing your unique talents and what you can bring to our dynamic team. Your journey begins here!
Applications Close COB Friday 13th September 2024
We encourage you to apply as soon as possible, as RAC reserves the right to close this vacancy without notice.
#BetterJourneysRAC
Website: https://rac.com.au/
Headquarter Location: Surry Hills, New South Wales, Australia
Employee Count: 11-50
Year Founded: 2010
IPO Status: Private
Industries: Communities ⋅ Information Technology ⋅ Internet ⋅ Risk Management ⋅ Social Media Advertising