Job Description:

• Responsible to recieve in-bound and make out-bound calls to connect with JCI customers
• Responsible for activities related to a broad cross section of Johnson Controls customer portfolios
• Analyze accounts and set targets - Collection plan / strategy at the beginning of month
• Responsible for overseeing collection activities of all the active cusotmers for North America & Canada region
• Manage Collection processes, provide early stage customer service and, where necessary, raise cases involving customer complaints
• Co-ordination with cusotmers and cash application team for remittance advise
• Support other finance operations by providing and receiving information from customers regarding invoicing, collection and cash application
• Maintain call logs and expected payment dates using your daily interactions with customers to encourage timely payment, as well as proactive contact on non-due invoices
• Analyze aging debt reports and initiate calls to, as well as receieve calls from customers
• Support the business by understanding customer disputes, assist with the research of cases to resolve invoicing and commercial customer service issues on accounts and support actions to prevent delinquent payment
• Account reconciliation - follow up with sales team and review open points and request customer master team to update system
• Manage and Process Adjustments, Promise to Pay/ Deductions / Payment Plans / Write Off's
• Issuing Dunning Letters and/Or Legal Proceedings for uncollected receivables

Requirement and Qualifications:

• Graduate / Postgraduate / Master’s Degree in Commerce or relevant Graduate / Postgraduate / Master’s Degree in any stream
• Proficient in both verbal and written business communications
• 3- 5 Years of experience required in North America Collections process
• Experience in North American process transition would be preferred
• Excellent English level with clear American pronunciation.
• Systems knowledge in ERPs (Baan, Qolsys, Amer, Oracle & SAP) will be preferred
• Proficiency in Collections Tools like Getpaid, Contact Tool, High Radius will be preferred
• Degree in business administration or professional experience focusing on Finance/Accounting.
• Working experience within a shared services environment is mandatory