Job Description:
- Responsible to recieve in-bound and make out-bound calls to connect with JCI customers
- Responsible for activities related to a broad cross section of Johnson Controls customer portfolios
- Analyze accounts and set targets - Collection plan / strategy at the beginning of month
- Responsible for overseeing collection activities of all the active cusotmers for North America & Canada region
- Manage Collection processes, provide early stage customer service and, where necessary, raise cases involving customer complaints
- Co-ordination with cusotmers and cash application team for remittance advise
- Support other finance operations by providing and receiving information from customers regarding invoicing, collection and cash application
- Maintain call logs and expected payment dates using your daily interactions with customers to encourage timely payment, as well as proactive contact on non-due invoices
- Analyze aging debt reports and initiate calls to, as well as receieve calls from customers
- Support the business by understanding customer disputes, assist with the research of cases to resolve invoicing and commercial customer service issues on accounts and support actions to prevent delinquent payment
- Account reconciliation - follow up with sales team and review open points and request customer master team to update system
- Manage and Process Adjustments, Promise to Pay/ Deductions / Payment Plans / Write Off's
- Issuing Dunning Letters and/Or Legal Proceedings for uncollected receivables
Requirement and Qualifications:
- Graduate / Postgraduate / Master’s Degree in Commerce or relevant Graduate / Postgraduate / Master’s Degree in any stream
- Proficient in both verbal and written business communications
- 3- 5 Years of experience required in North America Collections process
- Experience in North American process transition would be preferred
- Excellent English level with clear American pronunciation.
- Systems knowledge in ERPs (Baan, Qolsys, Amer, Oracle & SAP) will be preferred
- Proficiency in Collections Tools like Getpaid, Contact Tool, High Radius will be preferred
- Degree in business administration or professional experience focusing on Finance/Accounting.
- Working experience within a shared services environment is mandatory