Posted:
7/12/2026, 11:32:24 AM
Location(s):
Melbourne, Victoria, Australia ⋅ Victoria, Australia
Experience Level(s):
Mid Level ⋅ Senior
Field(s):
Customer Success & Support ⋅ Sales & Account Management
Workplace Type:
On-site
Full-time, Continuing position
Salary Academic Level / HEW 5 + 17% Superannuation and Flexible Working Arrangements
Based at the Melbourne CBD campus, but may be required to work and/or be based at other campuses of the University
About The Position
As a Prospective Student Officer, you will be one of the first points of contact for prospective domestic and international students, playing a key role in representing RMIT and inspiring future students to explore the opportunities available. As part of the Study@RMIT team, you will deliver exceptional customer service through inbound and outbound interactions, using a consultative, needs-based approach to provide personalised advice on RMIT's programs, services and study pathways. You will act as a subject matter expert, promoting tailored education solutions while managing enquiries across a range of communication channels, including phone, email, live chat, social media, face-to-face interactions and emerging digital platforms.
The role is responsible for achieving student recruitment and conversion targets while maintaining accurate, timely and compliant records within the University's customer relationship management (CRM) system.
To be successful in this position, you’ll have:
Demonstrated experience in being a pro-active team member whilst successfully responding to client needs measured through lead generation, conversion to application, and positive customer feedback.
Proven experience in an acquisition/sales/recruitment environment.
Exhibit high level written and verbal communication skills and comprehension skills, and confidently interact with clients from a diverse range of backgrounds.
Demonstrate ability to manage difficult client expectations with successful outcomes.
Experience with CRM for capturing lead and case data based on conversation with prospective students.
Ability to use multiple systems simultaneously and work well under pressure whilst meeting KPI’s.
Ability to interpret complex information and effectively and efficiently converse with individuals at all levels while dealing with customers from diverse backgrounds.
Comfortable to work in a call centre environment and adhering to a roster.
Please Note: Appointment to this position is subject to passing a Working with Children and National Police Check.
About the Function
The Experience function’s vision is to bring RMIT’s 2025 strategy to life by putting the student and all of RMIT’s audiences at the heart of everything that we do. The function is responsible for Global Marketing and our Brand, Digital and CX, Student Recruitment and Admissions, Market Intelligence and Propositions (product and pricing strategy), Alumni and Engagement. The 300+ Experience team who are based across Australia, Vietnam, India and several other hubs, strive to deliver amazing experiences for all our audiences through contemporary ways of working.
To Apply
Please submit your CV and covering letter addressing the Key Selection Criteria for this position by clicking on the ‘Apply’ link at the top of this page.
For further information about this position, please see the Position Description hyperlinked below or contact [email protected]
Job Description – Prospective Student Officer
RMIT is an equal opportunity employer committed to being a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community, and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.
In line with RMIT University’s commitment to a safe, respectful and inclusive environment, from 1 January 2026, the University will also consider gender-based violence (GBV) risk factors as part of our recruitment processes. All applicants will be required to complete a gender‑based violence declaration in accordance with the National Higher Education Code to Prevent and Respond to Gender-based Violence. Preferred candidates will also be required to undertake relevant pre‑employment background checks, including Working With Children Checks. Information provided will be treated confidentially and considered only for its relevance to the role and RMIT’s safety obligations.
At RMIT, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply to RMIT (including alternate formats of application forms). To discuss adjustment requirements, please contact Dani, via [email protected] or visit our Careers page for more contact information - https://www.rmit.edu.au/careers.
We are a Circle Back Initiative Employer – we commit to respond to every applicant.
Website: https://rmit.edu.au/
Headquarter Location: Melbourne, Victoria, Australia
Employee Count: 101-250
Year Founded: 1996
IPO Status: Private
Last Funding Type: None
Industries: Education ⋅ Higher Education