Typical pay range: $45.92 - $68.87 per hour, based on experience.

This position is eligible for a 15% differential on top of the base rate in lieu of benefits.

In addition, this role is eligible to work remotely from an approved state by St. Charles (please refer to list). If you do not 100% reside in an approved state listed, we request that you do not apply for this position.

ST. CHARLES HEALTH SYSTEM

JOB DESCRIPTION

TITLE:                                      Senior Epic Applications Analyst

REPORTS TO POSITION:         Manager Information Technology

DEPARTMENT:                         Information Technology

DATE LAST REVIEWED:          December 9, 2020

OUR VISION:                            Creating America’s healthiest community, together

OUR MISSION:                         In the spirit of love and compassion, better health, better care, better value

OUR VALUES:                          Accountability, Caring and Teamwork

DEPARTMENTAL SUMMARY: The Information Technology (IT) Team provides design, development, security, and support to a broad spectrum of computer hardware and software components, all working together for the benefit of departments throughout St. Charles. We partner with our customers to best leverage various technologies to achieve the best patient outcomes possible by implementing new hardware and software solutions, upgrading existing environments, protecting the data we store, and integrating different solutions to achieve a seamless experience.

POSITION OVERVIEW: The Senior Epic Applications Analyst at St. Charles Health System is responsible for planning and executing all facets of the life cycle for those software applications supporting our hospitals and ambulatory clinics, maximizing the business value to our users of those applications. The Analyst coordinates all decisions and issues arising for an application area and conducts the design, build, testing and deployment of the Epic Electronic Health Record and supporting IT systems. The Analyst will know the EHR system’s capabilities and functional use and apply their knowledge of Patient Care and Business workflows to successfully maintain a standardized system that meets lean process needs and best practices. This position does not directly manage any other Caregivers.

ESSENTIAL FUNCTIONS AND DUTIES:

Using a comprehensive knowledge of industry best practices and SCHS experience, leads the most complex system and process improvement efforts; coordinates the integration of interrelated system improvement roadmaps; analyzes the change management processes for their respective teams and make recommendations for improvement.

Collaborates with system users towards continuous improvement of the business value delivered by our software applications.

Builds and maintains system control and application configuration data within software applications to maximize the business benefits delivered.

Ensures integrated area workgroup decisions are sound across application and operational teams.

Manages application configuration choices which support the guiding principles and strategies of the organization.

Leads standardization and process improvement opportunities while organizing build decisions.

Leads the decision process around system enhancement needs and changes to the system.

Ensures validity and integrity that interfaced data meets business requirements.

Ensures Epic STARS program requirements are understood and maintains Honor Roll specific criteria within application by developing roadmaps and timelines.

Evaluates Community Connect needs and how they integrate with design.

Participates in Governance committees such as domain groups, RAC, CPAC, etc.

Obtains multiple proficiencies in other applications including Data Courier

Designs and executes small-to-large scale application testing as required. Supports and manages large- scale testing efforts as assigned.

Troubleshoots, identifies root cause, solves and documents the most complex system problems facing the IT team at SCHS. Escalates application issues with SCHS management and if necessary, the software vendor, while maintaining issue status reports.

Analyzes and manages systems of simple to high complexity to ensure service level agreements with system clients are met; assists IT Leadership in the formulation of service level agreements.

Performs in a lead capacity when dealing with fellow caregivers and vendors, working to improve all aspects of our system applications.

Maintains data integrity and security for assigned applications and systems; leads efforts to address the most complex data integrity problems; assists in architecting data and security standards.

Collaborates with the user community to formulate training curriculum; develops training programs from scratch; mentors Application Analyst Level I's, II's, and III's.

Collaborates with users and vendors to supply the most complex reporting needs for both IT and the user community.  Attends and speaks at XGM or UGM as opportunities present. 

Manages small-to-medium scale projects and completes the associated Project Management deliverables as assigned.  Completes project tasks of simple-to-high complexity as assigned.

Participates with caregivers, Informatics and leadership to inform and advise strategic and tactical decisions. Participates actively in groups and make or facilitate strategic and/or tactical decisions for applications and other areas of responsibility. Leads cross-functional team efforts to identify the best decision, given the large variety of situations posed by projects, application problems, application maintenance efforts or re-design efforts.

Remains capable of being tasked with the most complex tasks on the most complex projects as well as mentoring others in the completion of other tasks; can be called upon to play the role of PM when required.

Collaborates with IT Leadership to guide all aspects of system documentation.

Participates in on-call rotation, as required, and participates in after hour escalation calls.

Supports the vision, mission and values of the organization in all respects.

Supports Value Improvement Practice (VIP- Lean) principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.

Provides and maintains a safe environment for caregivers, patients and guests.

Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies and procedures, supporting the health system’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violations of applicable rules, and cooperating fully with all company investigations and proceedings.

Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient and accurate.

EDUCATION:                   

Required: Bachelor’s degree from an accredited college or university OR equivalent work experience and similar successful professional experience may be substituted for Bachelor’s degree.

Preferred: Graduate of an accredited college or university. Bachelor’s degree in public or business administration, management information systems, or computer science.

LICENSURE/CERTIFICATION/REGISTRATION:

Required: Epic certification in at least 2 applications. If not already Epic certified on the most recent version of the Epic EHR product, must obtain within 1 month of hire. If sent for additional certification training, must pass Epic certification exam within 3 months of completing Epic certification training courses. Ability to meet St. Charles Health System driving requirements. Ability to travel to business functions/trainings/meetings at all St. Charles Health System worksites.

Preferred: N/A 

EXPERIENCE:

Required: Minimum of seven (7) years Epic analyst experience. Additional experience in a healthcare environment which includes systems and procedure analysis, project management, system support or operational experience in business or clinical area is beneficial.    

Preferred: Experience with Hospital-based and Ambulatory Clinic-based applications such as 3M, GE, WorkDay, Cerner, Allscripts or McKesson.

ADDITIONAL POSITION INFORMATION: 

Skills:

Build Relationships and Provide Exceptional Customer Service: Develops and maintains a high level of trust and respect with our customer base, internal and external. Core elements: keeping promises; following through on our commitments; demonstrating that customers’ needs are important through our actions; and going out of our way to help them.

Time Management / Organization: Requires a demonstrated ability to manage and accomplish administrative, application maintenance, problem- solving and project tasks simultaneously, while meeting deadlines and delivering high-quality outcomes. Ability to work under pressure in a fast-paced environment. Strong analytical, problem solving and decision making skills. Ability to multi-task and work independently.

Communication: Effectively communicates with customers, peers and vendors verbally and in writing. Communicates effectively with physicians, caregivers, peers and managers.

Decision-Making: Participates with cross-functional teams to make the best decisions meeting the needs of St. Charles, our patients, our caregivers while not compromising stability, performance or usability of applications. Ability to interact with a diverse population and professionally represent SCHS. 

Design: Understands design features and limitations of those applications for which the incumbent is responsible. Knowledge of and continuous learning in the design principles which guide best-practice solutions for our patients and caregivers.

PERSONAL PROTECTIVE EQUIPMENT:

Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.

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Schedule Weekly Hours:

0

Caregiver Type:

Relief

Shift:

Variable (United States of America)

Is Exempt Position?

Yes

Job Family:

ANALYST INFORMATION TECHNOLOGY

Scheduled Days of the Week:

Variable

Shift Start & End Time:

Flexible within core working hours