Key Responsibilities

Sales Leadership Development Programs

• Consult with senior sales leaders and the L&D team to create blended learning experiences tailored to our internal sales trainers and train the trainer programs.
• Build and evolve a National Sales Manager  & Sales Associates Academy curriculum aligned to SCI’s leadership models and people philosophy.
• Partner with Sales Leadership to align onboarding curriculum and learning journeys with sales competencies and career development.
• Deliver high-impact experiences for bootcamps, certification, kickoffs, and national sales events.
• Develop and maintain a continuous learning framework that promotes long-term growth for all levels of sales organization.

Coaching, Culture & Transformation

• Embed sales transformation goals such as associate experience, customer experience, and quota acceleration into AOR-level planning.
• Drive the coaching culture across the organization through 'Coach the Coach' initiatives and leadership coaching playbooks.
• Support AOR leaders in developing Monthly Action Plans and Quarterly Transformation Plans linked to strategic business goals.
• Collaborate with Sales, Marketing, and L&D leadership to identify local and national development needs and provide tailored micro-learning solutions.
• Support frontline leadership in embedding service excellence as a core performance expectation.

Sales Readiness Platform & Learning Systems

• Lead the implementation and optimization of sales learning and readiness platform(s) to drive sales learning effectiveness.
• Design competency-tagged learning journeys in sales learning and readiness platform(s) that support just-in-time and on-the-job learning.
• Collaborate with Sales Ops and Data teams to measure training effectiveness through the company reporting tools.
• Ensure integrity of learning data to build field confidence and drive accountability in readiness performance.
• Stay current with sales learning and readiness platform(s)  innovations and translate SCI’s needs to leverage tools like Call AI, Asset Hub, and advanced analytics.

Operational Strategy & Execution

• Align training programs with national sales initiatives and field execution plans.
• Define KPIs for program effectiveness and build reporting processes for leadership visibility.
• Serve as a key change agent, ensuring successful rollout of new learning content and adoption across teams.
• Manage stakeholder priorities, secure resources, and resolve roadblocks to meet deployment timelines.
• Collaborate with instructional design and enablement teams to deliver modern, engaging, and scalable learning experiences.

Team & Talent Development

• Lead a high-performing training team with a strong culture of accountability, growth, and collaboration.
• Coach team members to develop professionally and ensure alignment with organizational priorities.
• Establish career paths and succession planning within the training organization.
• Participate in hiring, performance management, and mentorship of training staff in partnership with HR.

Qualifications

Education:

Bachelor’s degree in Human Resources, Adult Learning, Instructional Design, Business, or a related field preferred.

Experience:

• 10+ years of progressive experience in Sales Enablement, Learning & Development, or Talent Strategy.
• Extensive background designing and delivering sales leadership programs for geographically dispersed teams.
• Experience with learning systems, including MindTickle and LMS platforms, and familiarity with competency-based frameworks.
• Strong track record managing cross-functional projects with measurable business outcomes.
• Experience applying adult learning principles, needs assessments, and instructional design models like ADDIE.

Skills & Competencies:

• Exceptional facilitation, coaching, and leadership communication skills.
• Ability to interpret data and translate into training adjustments and business recommendations.
• Demonstrated success managing stakeholders and aligning learning initiatives with business priorities.
• Proficiency in Microsoft Office, MindTickle, Salesforce, and Cornerstone
• Proven ability to lead in fast-paced, matrixed environments with a focus on innovation and results.

Work Environment & Travel

Travel up to 20% across North America required.
Professional attire and presence expected when working with client-facing teams.
Work may require extended hours or adjusted schedules based on business needs.