Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Possible.

Summary:

The Order To Cash Manager serves as a supervisor, subject matter expert, and teammate on all accounts receivable, credit management, and collections management responsibilities. The OTC Manager contributes to company success by driving compliant, accurate, timely and consistent processes contributing to timely and efficient cash collections for the company. Responsibilities include balancing day-to-day management of the OTC workflow, overseeing OTC staff, and continuous review and enhancement of process, functions, and capabilities to improve cash flow, minimize bad debt, and ensure excellent customer service.

Essential Duties:

• Serve as the primary escalation resource for priority items in receivables

• Lead month-end close review and completion for receivables for all ledgers

• Reconcile revenue monthly and perform sales cut-off analysis quarterly and year-end

• Manage customer master setup in ERP system in compliance with master data management best practices

• Work with Sales department and brokers to resolve and collect payment for disputed charges

• Process credit memos for any approved adjustments such as shortage, price discrepancy, prompt pay discount, promotion, damaged item credit, duplicate invoice, non-collectable write-off, etc.

• Audit work of OTC staff to maintain efficiency and accuracy

• Create Standard Operating Procedures and Training Manuals for receivables function

• Manage information requests during year-end and internal audits

• Ensures policies and procedures meet the organization's objectives, needs, and regulatory body requirements

• Oversee and assist with the management of all EDI functions (Onboarding, Mapping, and Troubleshooting)

• Be the point of contact for all Amazon.com/Amazon Seller Central payments and issues

• Deposit any checks received at HQ (as required)

• Process credit memos and journal entries in NetSuite to code deductions to correct GL accounts

• Process customer deductions and monitor progress/collections and ensure that customers follow terms and conditions policies

• Obtain appropriate documentation to support the deduction

• Interacting with the Sales team & Brokers to reconcile promotion-related deductions that are not in Trade Promotion Management system (TPM)

• PO creation / approval central lead for Sales for A&C and trade

• Ensure pricing consistency between systems and update as needed

• Assist/follow up on invalid and post-audit claims for customers by partnering with other key stakeholders, consolidating the info & present it to Sales for direction

• Effectively drive a culture of collaboration, accountability, and customer service

• Establish relationships with AP department contacts for key customers

• Accepts responsibility for the organizational goals by taking ownership of new and different duties and identifying new opportunities within the finance department

Skills / Qualification / Education:

• Minimum of 5+ years in accounts receivable, credit management and collections

• Experience in CPG industry preferred

• Proficient in Microsoft Office; advanced in Excel including proficient Vlookup and Pivot Table skills

• Technologically savvy with extensive ERP system experience, NetSuite experience a plus.

Additional Qualifications:

• Customer Service-oriented personality – friendly, professional, determined
• Good interpersonal and communication skills
• Able to multi-task and work independently
• Detail-oriented, organized, focused
• Reliable, honest, trust-worthy
• Able to operate constructively in a small business
• Open to performing beyond own function and acquiring new skills
• Ability to be entrepreneurial and methodical
• Results-oriented and process driven, with high expectations of self and team
• Collaborative mindset with strength in effectively receiving and communicating feedback
• Need flexibility with the schedule.

Salary and Benefits:

The base salary range for this position is $86,900 to $119,515; the exact salary depends on several factors such as experience, skills, education and location. In addition to base salary, this position is eligible for participation in a highly competitive bonus program with possibility for overachievement based on performance and company results. In addition, Mondelez International offers the following benefits: health insurance, wellness and family support programs, life and disability insurance, retirement savings plans, paid leave programs, education related programs, paid holidays and vacation time. Some of these benefits have eligibility requirements. Many of these benefits are subsidized or fully paid for by the company.

No Relocation support available

Business Unit Summary

The United States is the largest market in the Mondelēz International family with a significant employee and manufacturing footprint. Here, we produce our well-loved household favorites to provide our consumers with the right snack, at the right moment, made the right way. We have corporate offices, sales, manufacturing and distribution locations throughout the U.S. to ensure our iconic brands—including Oreo and  Chips Ahoy! cookies, Ritz, Wheat Thins and Triscuit crackers, and Swedish Fish and Sour Patch Kids confectionery products —are close at hand for our consumers across the country.  

Mondelēz Global LLC is an Equal Opportunity Employer/Protected Veterans/Persons with Disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact 847-943-5460 for assistance.

For more information about your Federal rights, please see eeopost.pdf; EEO is the Law Poster Supplement; Pay Transparency Nondiscrimination Provision; Know Your Rights: Workplace Discrimination is Illegal

Job Type

Regular

Order Management (OTB)

Customer Service & Logistics