Job Description

We are looking for a customer-focused Help Desk Analyst to provide first-line support to a global employee and client base. This role involves supporting system access and user account issues, delivering excellent customer service across multiple regions, and handling sensitive information with professionalism and discretion.
 

Key Responsibilities

• Provide internal Help Desk support via phone and chat to a global employee and client base.
• Handle inquiries related to application access, user ID management, and password support.
• Track, document, and report system access requests and unresolved issues accurately.
• Resolve issues independently using Help Desk standard operating procedures (SOPs) and internal knowledge base (KB's).
• Manage confidential information with the highest level of integrity and discretion.
• Adapt quickly to changes in tools, processes, and operational procedures.

Working Model & Hours

• Hybrid work model: 3 days per week from the office in Gdańsk.
• Working hours scheduled between 6:00 AM and 7:00 PM
• Working Saturdays and public holidays based on a rotational schedule.

 

What we value:

• Strong listening skills and the ability to understand diverse English accents.
• Ability to switch seamlessly between English, Polish, and Italian.
   

Education & Preferred Skills

• Bachelor’s degree in a relevant field or equivalent professional experience.
• Proficiency in Polish and Italian; good command of English is required.
• Strong problem-solving mindset, enthusiasm, and flexibility.
• Ability to work effectively in a multicultural, international environment.
   

Minimum Salary:​

zł68,004 Annual

The minimum salary quoted above applies to the role in the primary location specified. If the candidate ultimately works outside of this primary location, the applicable minimum salary may differ.​

Salary will be determined based on factors such as the position, type of work performed, individual skills, job description, working hours, diligence, initiative, self-management, length of employment, availability, and the quantity and quality of work delivered, as well as other objective and non-discriminatory criteria relevant to State Street employees.​

In addition to salary, employees are eligible to be considered for discretionary annual performance-based awards.​

​

We Offer:​

• Permanent contract from day one​

• Additional holidays (Birthday Day Off, 3rd and 5th year anniversary Day Off)​

• Gold Medical Package for employees and their families (partner and children)​

• Premium life insurance package and private pension plan​

• Wide range of soft skills training, technical workshops, language classes and development programs​

• Opportunities to volunteer your time to company-driven initiatives, employee networks or organizations of your choice​

• Variety of well-being programs​

• Additional benefits available depending on the seniority of the role

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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