Skill required: Order to Cash - Billing Processing
Designation: Delivery Operations Team Lead
Qualifications:Any Graduation
Years of Experience:7 to 11 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions. Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization. Design the process and configure the technology to support the process of creating and issuing customer invoices that begin with the creation of an invoice and end with the issuance of an invoice and creation of a corresponding receivable.
What are we looking for? Oversee the distribution of the team’s workload, ensuring all metrics are achieved and issues are escalated appropriately. Execute detailed account reconciliations to identify and resolve disputed receivables related to missing payments. Actively manage performance metrics for account portfolio. Ensure desktop procedure and local work instruction is updated on a timely manner Provide monthly metric reports accompanied by proactive analysis Raise issues in accordance with escalation policy Preparation and initial review of management reports in line with Client’s and Accenture’s requirements Attend client meeting to discuss account performance and address issues as required Preparation and consolidation of reports Assist in the preparation of management reports in line with Client’s and Accenture’s requirements Adherence to client’s policies and procedures Proven experience in utilizing processes and tools to drive the reporting team in completing tactical tasks and meeting SLA delivery. Demonstrated understanding of stakeholder mapping (including other Accenture teams and Meta POC) and cross-functional interactions to facilitate comprehensive solutions. Ensure high-quality service delivery by managing critical points and enhancing the execution of individual tasks. In-depth understanding of root causes of potential problems and timely escalation of risks to the manager. Ability to guide the team in resolving out-of-DTP situations and solving complex issues under pressure. Collaborate to solve complex scenarios and inspire a proactive spirit within the team. Reliable and proactive approach to entrusted tasks, with a knack for thinking outside the box. Adaptable, especially during month, quarter, and year-end closings. Fluent in English, both oral and written, to effectively communicate with clients and teams. Possesses exceptional business acumen to effectively guide the reporting team
Roles and Responsibilities: •In this role you are required to do analysis and solving of moderately complex problems • May create new solutions, leveraging and, where needed, adapting existing methods and procedures • The person would require understanding of the strategic direction set by senior management as it relates to team goals • Primary upward interaction is with direct supervisor • May interact with peers and/or management levels at a client and/or within Accenture • Guidance would be provided when determining methods and procedures on new assignments • Decisions made by you will often impact the team in which they reside • Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture • Please note that this role may require you to work in rotational shifts

Any Graduation

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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