Job Family:

SAAS/PAAS/Cloud Consulting

Travel Required:

Up to 10%

Clearance Required:

Ability to Obtain Secret

What You Will Do:
Apply comprehensive knowledge to plan and lead ServiceNow administration activities, including user management and system configuration. Evaluate system performance results and recommend improvements affecting platform success. Function as a technical expert in ServiceNow operations while supervising administrative staff. Manage complex integrations and customization requirements with organizational policies compliance.

• Administer and maintain the ServiceNow platform, ensuring stability and optimal performance.
• Configure and customize ServiceNow applications, workflows, and UI policies.
• Manage user access, roles, and permissions.
• Monitor system health, troubleshoot issues, and apply fixes promptly.
• Implement updates, patches, and upgrades in alignment with best practices.
• Support integrations with other enterprise systems.
• Collaborate with stakeholders to gather requirements and deliver solutions.
• Maintain documentation for configurations, processes, and procedures.

What You Will Need:

• A Bachelor's Degree is required
• ServiceNow Certified System Administrator (CSA)
• A minimum of FIVE (5) years of hands-on ServiceNow administration experience.
• Must be able to OBTAIN and MAINTAIN a Federal or DoD "SECRET" security clearance; candidates must obtain an approved adjudication of clearance prior to onboarding with Guidehouse.
• Strong understanding of ServiceNow core modules (Incident, Problem, Change, Knowledge).
• Familiarity with ServiceNow scripting (JavaScript, Glide API).
• Knowledge of data imports, reporting, and dashboards.
• Understanding of ITIL processes.
• Strong problem-solving and troubleshooting abilities.
• Good communication and collaboration skills.

What Would Be Nice To Have:

• Additional ServiceNow certifications (e.g., Implementation Specialist for ITSM).
• Candidates with an ACTIVE "SECRET" or higher-level clearance are preferred.
• Experience with advanced modules (ITOM, HRSD, CSM).
• Exposure to integrations using REST/SOAP APIs.
• Knowledge of CMDB and asset management.
• Familiarity with Agile or DevOps practices.
• Basic understanding of cloud platforms and security compliance.

The annual salary range for this position is $92,000.00-$153,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Position may be eligible for a discretionary variable incentive bonus

• Parental Leave and Adoption Assistance

• 401(k) Retirement Plan

• Basic Life & Supplemental Life

• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

• Short-Term & Long-Term Disability

• Student Loan PayDown

• Tuition Reimbursement, Personal Development & Learning Opportunities

• Skills Development & Certifications

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Emergency Back-Up Childcare Program

• Mobility Stipend

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or [email protected].  Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse.  Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact [email protected]. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.