Senior Software Engineer - Python

What We Do: AI Service Management (AISM):

Aisera offers the world's first AI-driven service experience solution that automates operations and support for IT, Sales and customer service, making businesses and customers successful by offering consumer-like self-service resolutions to users. Aisera fast tracks the digital transformation journey with user and service behavioral intelligence that drives end-to-end automation of tasks, actions, and business processes. Aisera is a top-tier, VC-funded startup headquartered in Palo Alto, Calif. and a strategic partner with AWS, Microsoft Azure, Google Cloud, ServiceNow and Salesforce.

Aisera has received numerous recognitions, including the following: Forbes AI50; CNBC Upstart 100 Top Startup; Gartner Cool Vendor; Red Herring Top 100 Global Innovator; CIO Innovation Startup Award; CIO Review Top ITSM Solution; Aragon Research Hot Vendor; TiE50 Startup Award; and Silicon Review 50 Most Admired Companies.

The Role: 

We are looking for a highly skilled Python Senior Software Engineer to join our team and drive our initiatives to new heights. If you are passionate about Python and have a proven track record in delivering results in a AI-focus team, we want to hear from you!

Responsibilities

• Develop and maintain scalable, efficient data pipelines that automate the ingestion, transformation, and storage of data
• Develop microservices that expose machine learning or information retrieval algorithms.
• Contribute in identifying performance bottlenecks and improving systems scalability.
• Stay updated with the latest technologies and methodologies in both software engineering and data science, and apply them to improve team practices.
• Collaborate with cross-functional teams, including product managers, software engineers, and data engineers, to understand and follow project requirements, and task deliverables.
• Write code of high quality using solid engineering principles. 
• Evaluate quality, performance, and accuracy of algorithms through rigorous testing and validation processes.
• Maintain detailed documentation of your task outcomes, including systems and algorithms.

Required Skills:

• Minimum of 5 years of professional Python development experience  
• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field. 
• Solid understanding of software development principles and architectural best practices.
• Familiarity with cloud platforms such as AWS, GCP or Azure.
• Proficiency in using Docker, Kubernetes, or similar containerization and orchestration tools.
• Proven experience in designing and developing APIs and microservices.
• Proficiency in SQL with hands-on experience in working with relational databases.
• Experience in observability tools and software, such as, Splunk, DataDog, Service Now, etc.

Preferred Qualifications:

• Master's degree in Computer Science, Engineering, Data Science.
• Experience with CI/CD practices and tools such as Jenkins.
• Familiarity with machine learning concepts and libraries (e.g., Pandas, Scikit-Learn, PyTorch).
• Familiarity with agile development methodologies such as Scrum or Kanban.