Scheduled Hours

37.5

Position Summary

Provides leadership, guidance, expertise, and day-to-day operational direction to the management team of The Charles F. Knight Executive Education & Conference Center (Knight Center) and Hospitality Sales. Serves as a co-lead in the formation and service of a one stop shop for Hospitality Services with responsibility to increase utilization and revenues for University assets utilized for events, conferences, and camps.

Job Description

• Provides leadership, guidance, and assistance related to the operations of the Knight Center, including conference planning and execution, hotel operations, and dining operations within the Knight Center facilities. Serves as a key point of contact for escalation, issue resolution, and a liaison for internal service providers. Models and fosters behavior that establishes and promotes a customer-centric mindset and a collaborative work environment.
• Develops and maintains effective working relationships with internal and external service providers, vendors, and stakeholders. Establishes expectations, standards, and accountability for the provision of services at the Knight Center. Ensures all services provided prioritize an exceptional customer experience. 
• Serves as a member of the Hospitality Services leadership team, assisting with the development and execution of policies and strategies to support the broader concept and alignment of Hospitality Sales and Services at WashU. Represents the needs of the Knight Center customers and staff, while ensuring that the Knight Center operates in tandem with other service providers.
• Tracks, monitors, and reports on KPI’s, operational metrics, and customer feedback related to customer service, service delivery, facilities, and related services. Uses data to drive operational decisions and address quality concerns.
• Provides leadership and collaborative management with Olin School of Business to ensure facilities are well-kept and aligned with the expectations of University Services. Coordinates and facilitates the evaluation of campus facilities utilized for events, camps, and conferences - identifying and prioritizing potential opportunities for updates and renovations. Collaborates with Facilities Planning and Management to ensure projects are well managed and minimize the impact on Knight Center operations.
• Performs other duties as assigned.

Working Conditions

Job Location/Working Conditions

• Normal office environment
• Ability and willingness to work on evenings and weekends as needed

Physical Effort

• Typically working at a desk or table
• Repetitive wrist, hand or finger movement

Equipment

• Office equipment

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:

Bachelor’s degree or combination of education and/or experience may substitute for minimum education.

Certifications:

No specific certification is required for this position.

Work Experience:

Relevant Experience (5 Years)

Skills:

Not Applicable

Driver's License:

A driver's license is not required for this position.

More About This Job

Washington University seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles.

Preferred Qualifications

Education:

Bachelor's degree

Certifications:

Certified Meeting Professional (CMP) - Events Industry Council, Certified Meeting Professional (CMP) - Meeting Planners International (MPI)

Work Experience:

No additional work experience beyond what is stated in the Required Qualifications section.

Skills:

Business Administration, Communication, Conducting Meetings, Contract Development, Customer Service Management, Deadline Management, Decision Making, Event Management, Fast-Paced Environments, Hospitality Management, Interpersonal Communication, Meeting Management, Multicultural Environments, Multitasking, Organizing, Prioritization, Procedures Management, Resilience Under Pressure, Reviewing Contracts, Service Contracts, Sound Judgment, Team Coordination, University Education

Grade

G12

Salary Range

$58,400.00 - $99,700.00 / Annually

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email [email protected] or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.

• Competitive health insurance packages with priority appointments and lower copays/coinsurance.

• Want to Live Near Your Work and/or improve your commute? Take advantage of our free Metro transit U-Pass for eligible employees. We also offer a forgivable home loan of up to $12,500 for closing costs and a down payment for homes in eligible neighborhoods.

• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.

• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO/AA Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.

Diversity Statement

Washington University is dedicated to building a diverse community of individuals who are committed to contributing to an inclusive environment – fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.