• Academic Services Division

• This is a full time continuing position with salary in the range $89,861.38 - $96,402.32 (HEW 6), plus a generous super allowance of up to 17%.

• Join our inclusive and collaborative Student and Academic Administration team. 

• Provide high-quality client focused administrative services to support the University’s academic activities in a fast-paced centralised service area.  

• Belong to a vibrant community where your work genuinely makes an impact. 

• Based at our St Lucia campus

About This Opportunity 

As the Senior Administration Officer, you will play a vital role in supporting the Business Enhancement team within the Academic Services Division. Your responsibilities will include leading business process improvement initiatives, focusing on digitization and automation projects spearheaded by the Office of the Academic Registrar. This will ultimately contribute to enhancing student experiences and streamlining administrative processes across the university.

You will report to the Coordinator of Business Enhancement and collaborate closely with other ASD team members and ITS developers involved in implementing technical solutions.

Key responsibilities include: 

• Project Implementation and Testing: Lead the development of acceptance criteria and oversee user acceptance testing. Manage the identification and resolution of bugs and defects. Coordinate business readiness activities, including training materials and information dissemination.

• Reporting and Compliance: Monitor and report on the usage, volumes, and compliance of digitized processes. Identify deficiencies in current policies and suggest improvements. Collaborate with subject matter experts to design and develop reporting frameworks. Prepare reports by analyzing and summarizing relevant information.

• Stakeholder Collaboration: Foster collaborative relationships with business, technical, and university stakeholders to analyse current procedures and establish improved processes and project requirements.

About You  

Essential

• Degree completion with relevant experience or equivalent education/training.

• Proficiency in current technologies.

• Current or ability to rapidly acquire knowledge regarding the University's structure, policies, and procedures.

• Strong problem-solving, communication, time management, and attention to detail skills.

• Effective interpersonal and negotiation skills to manage stakeholder expectations and build productive relationships.

Desirable

• Relevant experience in student administration in a higher education institution or similar environment.

You must have unrestricted work rights in Australia for the duration of this appointment and may be required to complete background checks including, criminal history and education checks.

About UQ

As part of the UQ community, you will have the opportunity to work alongside the brightest minds, who have joined us from all over the world.  

Everyone here has a role to play. As a member of our professional staff cohort, you will be actively involved in working towards our vision of a better world. By supporting the academic endeavour across teaching, research, and the student life, you will have the opportunity to contribute to activities that have a lasting impact on our community. 

Join a community where excellence is at the core of our culture, contributions are valued and a range of benefits and rewards are available, such as: 

• 26 weeks paid parental leave or 14 weeks paid primary caregiver leave, 17% superannuation contributions, 17.5% annual leave loading.

• Access to flexible working arrangements including hybrid working options, flexible start/finish times, purchased leave, and a condensed fortnight.

• Health and wellness discounts – fitness passport access, free yearly flu vaccinations, discounted health insurance, and access to our Employee Assistance Program for staff and their immediate family.

• On campus childcare options, Cheap parking (from just $5.75 a day), Salary packaging options.

Want to Apply? 

All applicants must upload the following documents in order for your application to be considered:

• Cover letter addressing the ‘About You’ section.  

• Resume 

For more information about this opportunity, please contact Matt at [email protected]. For application queries, please contact [email protected] stating the job reference number (below) in the subject line. 

Applications close 21 October 2024 at 11.00pm AEST (Job Reference Number - R-44057). Please note that interviews have been tentatively scheduled for 29 October 2024.

At UQ, our strength lies in our diverse colleagues. We're dedicated to equity, diversity, and inclusion, fostering an environment that mirrors our wider community. We're committed to attracting, retaining, and promoting diverse talent. Reach out to [email protected] for accessibility support or adjustments.

If you are a current employee (including casual staff and HDR scholars) or hold an unpaid/affiliate appointment, please login to your staff Workday account and visit the internal careers board to apply for this opportunity. Please do NOT apply via the external job board.