• Daily review of flight service tickets for accuracy, input corrections into CxP Portal  

• Perform SAP back-flushing  

• Manually create billings for charters (101C) and off-scheduled flight activity  

• Audit flight tickets prior to cycle change assuring accuracy of menus and billing codes  

• Research billing discrepancies, assist with resolution due to price, quantity and service discrepancies  

• Escalate to Account Services Group any billing, pricing and cycle related issues  

• Assist dispatcher with processing of flights, communication with internal and external customers  

• Assist with other tasks and special projects as needed   

Qualifications 

Education: 

• High school diploma or GED but bachelor's preferred.

Work Experience: 

• Minimum of 1 year of experience in an administrative role is required.

Technical Skills: (Certification, Licenses and Registration) 

• None  

Language / Communication Skills: 

• Ability to communicate well with internal and external customers verbally and in writing .

Job Dimensions 

External Relationships: Customers and vendors  

Work Environment / Requirements of the Job:  

• Excellent Microsoft Windows, Excel and Word skills.  
• 2 years of experience in Microsoft Office Suite.  

• Detailed oriented  
• Good basic math, analytical, follow-up, problem solving and organizational skills  
• Familiar with ERP software and SAP experience a plus.  
• Airline and food manufacturing industry experience helpful  
• Ability to adapt well to change and change management  

• Must be able to understand and apply basic knowledge of an ERP system 
• Must have a solid working knowledge of MS Excel and MS Office 
• Must have excellent attention to detail 
• Must thrive in a team-based environment  
• Must have the ability and desire to meet required timelines, and be proactive in problem solving 

gategroup Competencies Required to be Successful in the Job: 

• Thinking – Information Search and analysis & problem resolution skills 

• Engaging – Understanding others, Team Leadership and Developing People 

• Inspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectively 

• Achieving – Delivering business results under pressure, Championing Performance Improvement and Customer Focus 

Demonstrated Values to be Successful in the Position 

Employees at gategroup are expected to live our Values of Excellence, Integrity, Passion and Accountability. To demonstrate these Values, we expect to observe the following from everyone: 

• We treat each other with respect and we act with integrity 

• We communicate and keep each other informed 

• We put our heads together to problem solve and deliver excellence as a team 

• We have passion for our work and we pay attention to the little details 

• We foster an environment of accountability, take responsibility for our actions and learn from our mistakes 

• We do what we say we will do, when we say we are going to do it 

• We care about our coworkers, always taking an opportunity to make someone’s day better