Job Title

Food and Beverage Manager 1

Employment Type

Full-time

Job Description

Position: Food and Beverage Manager 1

Department: Food & Beverage (Savor)

Reports to: Director of Food and Beverage

FLSA status: Salary

Summary

Oversee all F&B locations operations and maintaining their function on a daily basis.  Responsible for managing and delivering with quality, consistency, and innovation all aspects of the food and beverage operations at the SNHU Arena.

Essential Duties and Responsibilities

• Hiring and Training of all Food & Beverage Servers, Cashiers, Bartenders, and other essential staff.
• Process and gathering of payroll for Food & Beverage Staff
• Manages Concessions and Premium Staff during events.
• Works with clients on menu development, event design, and execution.
• Maintains the proper image and generates positive public relations with patrons and staff.
• Schedules staff and assigns job duties to F&B team members at each location based on event / non-event day demand.
• Coordinates with Kitchen Staff, Director of Food & Beverage on menu development, event coordination and execution.
• Works with Kitchen staff on menu pricing and accurate costing as associated to menu development.
• Creates invoices and provides billing to clients within timeframes of event services.
• Creative in marketing, concession signage and sales displays.
• Works interdepartmentally to process and gather event related information
• Client interactions and ability handle requests and offer solutions.
• Helps in event set up and take down as needed.
• Position is very hands on with excessive interaction with staff and customers during events and ability to facilitate set up of events.
• Implements facility rules and procedures, regulations and policies.
• Maintains NPO documents, staffing and scheduling
• Utilizes POS system as part of day to day function and event day function, closing, rectifying and opening.
• Coordination with clients on premium services, suites and catering.
• Ensures all Food & Beverage areas are maintained and kept in an orderly fashion.
• Other duties as assigned by Director of Food and Beverage and other ASM Global senior management staff.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• At least two years of management experience in concessions facility servicing concessions for large events.
• Advanced oral and written communication skills.
• Strong orientation to customer service and ability to work with other staff members in the facility.
• Results oriented individual with the ability to meet required budgetary goals.
• Excellent organizational, planning, communication and inter-personal skills.
• Ability to undertake and complete multiple tasks.
• Computer skills to include Excel programs.
• Serve-safe certified, Local Alcohol Compliance Training TEAM, Serve Safe Allergen
• Ability to be creative with marketing presentations and maintain a quality product.
• Attention to detail and service oriented.

Education and/or Experience    

• College degree and/or equivalent work experience in a comparable facility or related field required. 
• At least 2 years of previous hospitality management experience in a fast paced, high volume environment required
• At least two years of management experience in concessions facility servicing concessions for large events.
• Must have a minimum of 5 years Customer Service experience 

Other Qualifications 

• Must be able to work extended and/or irregular hours, including nights, weekends, and holidays as needed.
• Travel between building properties possible not required.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.

Note

The essential responsibilities of this position are described under the headings above.  They may be subject to change at any time due to reasonable accommodation or other reasons.  Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.