Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, SME Product Management

Overview

Manager, SME Product Management role will support the Head of SME Product Development EEMEA, to lead the development & management of SME solutions in Africa . These solutions will support Issuers and acquirers as well as the end SME user. They may also support additional distribution partners like the governments, fintechs, and digital players.

This role will work with the SME EEMEA Head, Global SME product team, Regional Commercialization Leads, regional delivery and account teams to develop Africa SME strategy, solutions and go to market plans to win more business and grow programs with our customers.

Role:

Strategy

• Drive Africa Small Business product strategy by developing a deep understanding of the segment through benchmarking, competitive analyses, and research; recommending best practices; and generating profitability analyses and business cases.
• Support the management of card and acquiring programs for continued growth in the segment.
• Provide thought leadership on innovative programs, functionalities, and strategies Mastercard can implement with issuers.
• Utilize small business industry expertise to construct Mastercard’s point of view on small business as a segment, as well as to guide issuers in creating their differentiated strategic approaches to the small business segment.

Product development

• Support the segment and collaborate with regional management and specific issuers, acquirers & partners to develop customized programs for small businesses
• Provide input into global SME product management activities
• Complete opportunity assessments including business cases on new ideas and concepts.
• Define optimum product economics for the approval in RPIC

Product management

• Support the tracking and delivery of portfolio results as well as the results of new product/product enhancements to determine effectiveness and refine strategy development.
• Ensure product suite is continually updated to exceed cardholder and issuer expectations, industry standards, and competitive pressures. Support ownership of competitive assessments to feed into global product/product architect organization related to drive product development needs or bundled solutions
• Manage performance of existing products and issuer implementations.
• Continuously assess and optimize product economics to support issuance of right products for the right segments
• Support Commercialization and Account teams with customer facing small business expertise and support related to small business portfolio business development with banks and non-traditional partners
• Work with Commercialization and Account teams to develop solutions to support customer segment needs and differentiate product offering

All About You

• Solid experience in the payment/technology industry in product management.
• Understanding of card issuing and payments technologies.
• Proven track record in bringing ideas from creation to execution.
• Strong operational/technical background within the payments and financial services industries.
• Strong written and verbal communication skills, ability to present to customers and at conferences
• Strong business acumen
• Self-motivated with a proven track record of delivering success while operating within a matrix and team environment
• Understanding of competitive offerings and industry trends in the markets.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.