As an Implementation Specialist, you will:

• Execution of multiple, simultaneous multiyear Enterprise Professional Services Projects for customers.  
• Ensures customer success and satisfaction in a friendly and courteous manner. 
• Connect with customers to discuss customer requirements and expectations, address concerns, define project outlines, timelines, and expected budgets. 
• Meet or exceed established performance requirements and goals. 
• Contributes to team effort by ensuring the highest possible level of customer satisfaction using quality management processes. 
• Responsible for ensuring projects are completed on-time, within budget, and up to the customer’s quality standards by ensuring that activities are properly sequenced and within coordinated timelines. 
• Communicate across various departments and with multiple third-party vendors to ensure project progress. 
• Perform on-site and remote installation, configuration, and customer training. 
• Manage time and resources to facilitate multiple implementation projects simultaneously. 
• Maintains customer records by updating account information and task status using project management tools and methodologies. 
• Continually investigates product and gains industry knowledge to improve performance and skill set. 
• Work independently to accomplish tasks to meet performance requirements. 
• Contributes to team effort by ensuring the highest possible level of customer happiness by understanding the needs of the customer with intuitive or directive conversation and questioning techniques. 
• Ability to handle escalations in conjunction with leadership.
• Ensure key project stakeholders are kept informed throughout the entire project lifecycle. 
• Ability to predict risks that will deter project success and when needed perform Root Cause Analysis and/or Corrective Action Investigations on unforeseen project issues that arise, documenting and sharing lessons learned. 
• Provides support in people development.

You are a strong fit for this role if you have: 

• Bachelor’s degree in MIS or related field preferred. 
• Exceptional communication and customer service skills. 
• 5 to 10 years of software implementation experience preferred. 
• Software life cycle knowledge
• Aptitude to quickly become a TCP systems expert. 
• Excellent oral and written communication skills. 
• Strong logical, analytical, and reasoning abilities. 
• Demonstrate organizational skills while working on multiple projects. 
• Strong understanding of technical designs, database structures, and specifications. 
• Ability to travel up to 50% of the time, including overnight and weekends. 
• Experience with accounting and/or payroll systems preferred. 
• Knowledge of Microsoft SQL Databases, Microsoft Server operating systems, cloud-based software solutions (SaaS), and networking a plus. 
• The ability to multitask effectively. 
• The ability to work independently and as part of a team. 
• Excellent organizational and time management skills.
• Detail-oriented.

Benefits: 

• Competitive salary based on experience
• 20 Days of PTO (Paid Time Off) and 13 days of companywide holidays
• 8 hours to volunteer and impact the community
• Comprehensive benefits (Health/Dental/Vision/ 401K)
• The work/life set up you need to be successful