Overview:

This position is responsible for determining borrower eligibility for SCRA and monitoring accounts throughout the period of eligibility to ensure compliance.

Primary Responsibilities:

• Determine eligibility; evaluate SCRA requests against federal guidelines to determine approval/disapproval of eligibility for SCRA.
• Determine, compute and reverse any erroneous fees that were assessed during the SCRA period.
• Maintain status list and perform statistical reporting to management.
• Complete rate, amortizing, and billing adjustments on all eligible accounts at both initiation and release from SCRA protection.
• Conduct quarterly analysis and investigate SCRA Investor mortgages to confirm compliance with investor regulations.
• Hold weekly committees with various departments and management on any issues, foreclosures and loan level issues.
• Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Complete other related duties as assigned.

Scope of Responsibilities:

This position maintains contact with internal M&T departments and external third-party foreclosure attorneys.

Education and Experience Required:

A combined 3 years’ higher education and/or work experience, including a minimum of 1 year relevant work experience.

Working knowledge of word processing, spreadsheet and email software.

Strong written and verbal communication skills.

Detail oriented.

Motivated, team player with a positive and friendly attitude.

Strong work ethic and ability to work independently.

Education and Experience Preferred

Bachelor’s degree.

Knowledge of M&T Bank systems.

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $20.55 - $34.25 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Getzville, New York, United States of America