Customer Support Co-Ordinator

Posted:
12/5/2024, 9:55:37 PM

Location(s):
Manchester, England, United Kingdom ⋅ England, United Kingdom

Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior

Field(s):
Customer Success & Support

What you will do


At Johnson Controls, the customer support co-ordinator supports the retention team in maintaining and enhancing customer relationships. This role manages customer interactions, keeps accurate records, and ensures customers are kept informed.

Working in a team with ongoing training and career opportunities, you will become a product and brand expert, building a rewarding future with a market-leading company in a secure, growing market.

How you will do it

  • Serve as the main contact for retentions-related admin tasks across communication channels.

  • Manage customer account updates, including cancellations and retentions.

  • Share potential save opportunities with the Retentions team.

  • Respond to customer enquiries promptly and professionally.

  • Co-ordinate emails and follow-ups to enhance customer loyalty.

  • Support internal processes and suggest efficiency improvements.

  • Promote our brand by providing accurate information on products, policies, and procedures.

  • Liaise with other departments to drive customer satisfaction.

  • Ensure records and systems are accurate and up to date.

  • Support Team Leader activities as needed.

What we look for

Required

  • “Customer first” attitude, with excellent customer service and objection-handling skills.

  • Attention to detail and strong written and verbal communication.

  • Ability to multitask, adapt to change, and work in a dynamic environment.

  • Proficiency in using multiple PC applications simultaneously.

  • Excellent interpersonal skills and workload management to achieve KPIs.

Preferred

  • Security industry experience (desirable, not essential).

  • Familiarity with CBS/JDE/SMS/Salesforce is a plus.

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