Agency:

Alternate Solutions Health Network

Our culture and people are what set us apart from other post-acute care providers. We’re dedicated to the growth and development of our team to set them up for success. We CARE for our patients like they are our own FAMILY.               

Note: The Centers for Medicare & Medicaid Services (CMS), in collaboration with the Centers for Disease Control and Prevention (CDC), require COVID-19 vaccinations for all Medicare and Medicaid certified providers.  Based on this regulation, all of our employees must be fully vaccinated or have a valid exemption.

HOW YOU'LL MAKE A DIFFERENCE:
At Alternate Solutions Health Network, we care for patients where they spend the majority of their time – in their homes. Today we care for patients who need skilled home care and hospice services. You won’t find our brand in many places because we partner with health systems, jointly running home health and hospice agencies that use their brand. This is part of our strategy. By being part of the health system team, we can ensure each patient has a well-coordinated care plan that remains consistent whether the patient is seeing their primary care physician, receiving treatment in a hospital, or under our care in the home. 

As a Patient Scheduling Coordinator, the work you do every day makes a difference in the lives of our patients by assisting the field staff provide exceptional care by scheduling visits according to protocol.  All patients’ and field staff inquiries or concerns are addressed courteously and promptly adding to the overall outstanding patient experience.

Schedule: Monday - Friday 8:15am - 5:00pm EST

Location: In-office presence required for 6-8 weeks at the Corporate Office in Kettering, OH during training. After training, the role will transition too fully remote!

HOW YOU'LL WORK:
You’ll Coordinates day-to-day schedules for field staff and respond promptly and courteously to all patients’ inquiries or problems. 

MAJOR AREAS OF RESPONSIBILITY: 

• Staff/assign new clients to clinicians according to scheduling protocols

• Matches patients with a field staff member by determining best match in clinical skill sets and personality

• Responds promptly and courteously to all patients’ inquiries or problems

• Collaborate with administrator/supervisor regarding client concerns or complaints

• Coordinates day-to-day schedules for field staff

• Manage daily workflow in company database

• Process daily and weekly reports

• Address missed, declines, unverified, and reassigned visits with field staff

• Understands and practices agency policies and procedures

• Follows Medicare guidelines including: Low Utilization Payment Adjustment (LUPA), Re-assessment, and 13/19 supervisory visits

• Participates in On-Call requirements which may be up to 3-5 times per quarter

• Attends all mandatory in-office meetings

• Understands and practices all HIPAA regulations

HARD & SOFT SKILLS:

• Compassionate communicator with a positive attitude.

• Patience is a virtue when working with patients, families, physicians, and coworkers.

• Attention to detail is critical, as is being observant and following directions.

• Problem solving and create solutions to drive to a course of action.

 
REQUIREMENTS

• High-School graduate or equivalent.  Associates Degree preferred.  

• At least one year of experience in the Health Care industry and experience in home care is desirable. Capable of all physical demands.

WHAT WE OFFER:
We provide medical, dental, and vision insurance with flexibility for you to select what works best for you. Eligible teammates receive paid time off and may participate in the 401K, if they choose. Historically the company has matched 401K contributions which helps build your nest egg even faster. Finally, our benefit program includes company paid life, disability insurance, and a robust Employee Assistance Program.

We’ll help you put your passion for patient care to work.  Apply today!

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

We are an Equal Opportunity Employer.