Solution Consultant-Chemistry

Are you motivated by working closely with Sales to design tailored solution strategies that demonstrate clear value to customers?

Do you enjoy applying your chemistry expertise to help customers solve complex challenges and realize meaningful business outcomes?

About our Team

Elsevier is a global information analytics company that helps institutions and professionals progress science, advance healthcare and improve performance for the benefit of humanity. We serve the research, academic and clinical communities through the application of technology and analytics to content. Our portfolio of solutions brings together extensive Scientific, Technical and Medical content, powerful analytics, and technologies. We help our corporate customers, R&D professionals, engineers, scientists and commercial marketing leaders, to innovate and commercialize ideas, products and processes.

About the Role

The Solution Consultant (SC) is a subject matter expert focused primarily on supporting pre-sales. Leveraging deep expertise in our Chemistry solutions and strong commercial acumen, you will work closely with Sales to uncover customer needs, design tailored solutions and demonstrate value. In post-sales scenarios, you will partner with Customer Success Managers (CSMs) when specialist knowledge is required to address complex solution queries or deliver in depth training.

Responsibilities

• Be the go-to expert for Sales teams, collaborating to uncover customer challenges and craft solution strategies that drive business impact

• Deliver tailored demonstrations and workshops that translate product capabilities into business outcomes

• Effectively prioritize and manage multiple customer and internal requests to deliver timely solutions and support.

• Act as a trusted advisor offering subject matter expertise to shape deals and solution approaches

• Address escalated cases from CSMs requiring specialized Chemistry knowledge, while supporting them by leveraging in-depth product expertise to drive adoption, optimize usage and resolve complex customer issues

• Collaborate with internal teams to share customer insights, best practices and provide guidance on customer needs and industry best practices

• Coach and provide feedback to Sales and CSMs to help them build product knowledge and enable more independent resolution of customer queries

• Monitor and report on engagement activities and demo outcomes, while creating materials and processes to improve the pre- and post-sales experience

Requirements

• Bachelor’s degree or higher in chemistry, biotechnology or a relevant discipline is required

• A proven track record of at least five years in customer-facing positions such as customer success, consulting or account management, preferably within B2B or SaaS settings

• Exceptional communication, presentation and stakeholder management across all organizational levels

• Demonstrates an analytical and consultative approach, with the capacity to swiftly understand complex requirements and provide actionable recommendations

• Strong time management and prioritization skills

• Outstanding interpersonal and influencing capabilities

• Proficiency in additional languages pertinent to key APAC markets is highly desirable

Work in a way that works for you
 

We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
 

• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working for you
 

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
● Comprehensive Health Insurance: Covers you, your immediate family, and parents.
● Enhanced Health Insurance Options: Competitive rates negotiated by the company.
● Group Life Insurance: Ensuring financial security for your loved ones.
● Group Accident Insurance: Extra protection for accidental death and permanent disablement.
● Flexible Working Arrangement: Achieve a harmonious work-life balance.
● Employee Assistance Program: Access support for personal and work-related challenges.
● Medical Screening: Your well-being is a top priority.
● Modern Family Benefits: Maternity, paternity, and adoption support.
● Long-Service Awards: Recognizing dedication and commitment.
● New Baby Gift: Celebrating the joy of parenthood.
● Subsidized Meals in Chennai: Enjoy delicious meals at discounted rates.
● Various Paid Time Off: Take time off with Casual Leave, Sick Leave, Privilege Leave, Compassionate Leave, Special Sick Leave, and Gazetted Public Holidays.
● Free Transport pick up and drop from the home -office - home (applies in Chennai)

 

About the Business
 

A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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