The Underwriting Divisional Manager supports the divisional Underwriting Team.  This position requires excellent communication and strong organizational skills to lead and assist the division’s Underwriters in their roles.

List 3-5 primary functions and support duties that define the role and the outcomes expected. If possible, indicate the frequency devoted to each duty (daily, weekly, monthly, quarterly, annually). Please note the percent of time spent performing each primary duty in the space provided

Team Management

• Manges day-to-day performance of the designated team.
• Conducts monthly 1:1 team member meetings.
• Collaborates with the Senior Underwriting Manager on process and quality improvement.
• Provides feedback to senior leadership for team member’s annual performance review.

Training and Growth

• Provides guidance for any second level or escalated scenario support tickets.
• Conducts monthly department meetings to keep the Underwriting team members up to date on agency updates and internal policy and procedure changes.
• Serves as a mentor and provides guidance to the Underwriting team.
• Builds strong working relationships with Sales leadership to create advocacy and partnership in balancing sales and service activities with appropriate risk management.

File Support

• Partners with the post-closing department to clear division-specific underwriting errors.
• Responds to low risk level exception ticket requests.
• Underwrites Silverton SLT and SBM loans.
• Completes VA 2nd signatures for new hires and new VA Underwriters.
• Assists with projects that require expansive Underwriting and risk management knowledge/experience to achieve desired goals and outcomes.

Education:   High school diploma or equivalent required. College degree preferred.

Years of Related Experience: 5 years mortgage experience and 3 years of management experience.

Licenses/Certifications:  Direct Endorsement (DE); Staff Appraisal Reviewer/Lender Appraisal Processing Program (SAR/LAPP)

Knowledge, Skills and Abilities (KSAs):  

• Strong understanding of mortgage products and process flow.
• Knowledge of regulatory issues surrounding consumer lending products and guidelines.
• Company’s Loan Operating System
• FHA Connection site
• Veterans Affairs Portal
• Excellent written and verbal communication skills along with solid computer skills.
• Analytical thinker and consultative mind to support both team members and managers in all areas of the business.
• Goal-oriented, self-motivated with the capacity to meet and exceed assigned goals.
• Willing to learn, industrious, determined, and assertive.
• Excellent organizational skills and the ability to multitask to complete a wide variety of tasks.
• Strong people skills with ability to interact with all internal teams and external customers.
• Must be able to maintain sensitive and confidential information.
• Diligence to ensure tasks are completed thoroughly and on time.

Silverton Mortgage is committed to creating an inclusive workplace. Silverton Mortgage is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Business Unit -