About the Role

We’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organization can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy.

We’re unique too. We were established to find a better way for the global financial community to move value – a reliable, safe and secure approach that the community can trust, completely. We’re always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions.

Education

Bachelors Degree

Experience

At least 3 years of professional experience in a UX role with track record in the domain of software products UX design.

What to expect / your responsibilities:

• User Research: Conduct qualitative and quantitative research methods (e.g., interviews, surveys, usability testing) to gather insights on user needs, behaviors, and difficulties.
• Data Analysis: Analyze user data and metrics to identify trends, opportunities for improvement, and inform design decisions.
• User Journey Mapping: Develop user personas and journey maps to illustrate user interactions and highlight areas for improvement.
• Collaboration: Work closely with UX designers, product managers, and developers to ensure a user-centered approach in the design and development process.
• UX Design and Prototyping: Develop mock-ups and prototypes of GUIs for complex software products. Conduct design critiques with customers.
• Usability Testing: Plan and conduct usability tests to evaluate the efficiency of design solutions and gather actionable feedback for iterations.
• Documentation: Generate comprehensive reports and presentations to communicate insights from research findings and design recommendations to customers.
• Market Research: Stay updated on trends in the fintech industry and competitor offerings to inform design strategies and standard methodologies.

What will make you successful?

• 3+ years of professional experience in a UX role with track record in the domain of software products UX design.
• You are a mindful observer of human behavior. Empathy is part of your nature. You feel users’ frustration and understand their points of view.
• You have strong communication skills. You can establish, coordinate, and facilitate relationships with collaborators from both business and IT units. You are able to independently and confidently facilitate UX related discussions with/between collaborators and to assertively present and communicate UX activity outcomes.
• Practical experience OR academic background in Design Thinking methods and experience with facilitating design thinking activities.
• Strong analytical skills: ability to quickly grasp complex business context of a product or service; ability to quickly study and analyze customer requirements and functional specifications.
• Technical understanding & vocabulary – You understand how systems work; you can understand and speak engineers’ language.
• Proficiency in design tools Figma and Axure.
• Excellent English, both written and spoken is a mandatory pre-requisite.
• Financial software product design experience is a plus.

The estimated salary range for a new hire into this position in Virginia is $92,050 MINIMUM to $170,950 MAXIMUM USD. Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. Our compensation packages include a competitive base salary and bonus opportunity for all employees contingent on personal and company performance. Our generous benefits program includes medical, dental, vision and life insurance with no premium costs for our employees and their families, and retirement plan plus matching 401k.

What we offer

We put you in control of career

We give you a competitive package

We help you perform at your best

We help you make a difference

We give you the freedom to be yourself

We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyone’s voice counts and where you can reach your full potential.

If you believe you require a reasonable accommodation to participate in the job application or interview process, please contact us to request accommodation.

Don’t meet every single requirement? At Swift, we are dedicated to building a workplace where people can bring their full selves and ideas to the team, so if you are excited about this role, we encourage you to apply even if you do not meet every single qualification.