Posted:
3/13/2025, 10:04:24 AM
Location(s):
Muak Lek, Saraburi Province, Thailand ⋅ Saraburi Province, Thailand
Experience Level(s):
Junior ⋅ Mid Level
Field(s):
Customer Success & Support
Alt is on a mission to revolutionize investing by unlocking the value of alternative assets (collectibles first), a $60B+ market. Currently, we’re focusing on establishing ourselves as the dominant marketplace for trading cards, a $5B market, before taking on additional asset classes. Our platform enables users to exchange, invest, value, securely store, and authenticate their trading cards. And we envision a world where anything is an investable asset.
To date, we’ve raised over $100 million from thought leaders at the intersection of culture, community, and capital. Some of our investors include Alexis Ohanian’s fund Seven Seven Six, the founders of Stripe, Coinbase co-founder Fred Ehrsam, BlackRock co-founder Sue Wagner, the co-founders of AngelList, First Round Capital, and BoxGroup. We’re also backed by professional athletes including Tom Brady, Candace Parker, Giannis Antetokounmpo, Alex Morgan, Kevin Durant, and Marlon Humphrey.
Alt is a dedicated equal opportunity employer committed to creating a diverse workforce. We celebrate our differences and strive to create an inclusive environment for all. We are focused on fostering a culture of empowerment which starts with providing our employees with the resources needed to reach their full potential.
We are seeking a passionate part-time Customer Experience Representative (Contractor) who is ideally an Alt expert with a deep understanding of the card trading hobby. In this role, you will be responsible for delivering exceptional customer service to Alt's users, using your firsthand knowledge of the platform and the collecting community to address inquiries effectively. As you engage with customers, you will identify trends, spot areas for improvement, and act as an internal advocate, working closely with our team to enhance the overall customer experience. The ideal candidate possesses strong communication skills, a sense of ownership, and thrives in a fast-paced startup environment. Your ability to empathize with customers and resolve complex issues efficiently will ensure a positive experience for our collectors while helping drive continuous improvement at Alt.
This is a part-time contract role, and we are looking for someone who can hit the ground running and make an immediate impact.
Website: https://www.alt.xyz/
Headquarter Location: San Francisco, California, United States
Employee Count: 101-250
Year Founded: 2020
IPO Status: Private
Last Funding Type: Seed
Industries: Finance ⋅ Financial Services ⋅ Lending