As a member of the Redfin Sales Support team, you'll be the first point of contact for potential customers via phone, text, or email and educate them about the benefits of working with Redfin to buy or sell a home. From our cutting-edge technology to our in-depth training and supportive team environment, we've got you covered. Your love of real estate and ability to quickly gain a customer’s confidence over the phone will be key to your success. In applicable markets, you may also work with customers requesting a cash offer. 

About the Role 

• You are the first voice of Redfin and responsible for earning a customer’s business by guiding them to the best solution 

• You will work from a customer queue, handling live phone calls and inquiries created from the website and app 

• Be an expert on all of Redfin’s real estate products and services and advise customers to clear next steps 

• Match prospective customers with a local Redfin Agent for a home tour, buyer’s consultation, or listing consultation 

About You 

• Active real estate license required. Find out how to get one here: www.redfin.com/guides/how-to-become-a-real-estate-agent 

• Previous inside sales experience preferred; will also consider customer service or real estate, or other sales experience 

• Real estate transaction experience preferred 

• Strong multitasking skills  

• Clear and concise verbal and written communication 

• Experience using a Customer Relationship Management (CRM) system is preferred 

• Microsoft Office or Google Suite experience a plus 

Schedule: 

• Option 1: Sunday, Monday, Tuesday, Wednesday, and Thursday from 11am - 8pm 

• Option 2: Tuesday, Wednesday, Thursday, Friday and Saturday from 11am - 8pm 

What you’ll get 
Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We’ve got your back. Check out our full list of Benefits and Perks. 
 
About us 
Redfin is revolutionizing the $75 billion real estate industry. We use data, beautiful software, and innovative design to put customers first at every step in the home-buying and selling process. Get ready to dive headfirst into our award-winning website and mobile apps, solving complex business problems in a highly visible, customer-centric way. If you value doing great work in a collaborative environment, join our team! 
 
This job description is an outline of the primary responsibilities of this position and may be modified at the discretion of the company at any time.  Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law.  The company provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable state and federal laws.  Applicants requiring reasonable accommodations in completing the application and/or participating in the application process should contact a member of the Human Resources team, at [email protected]. 

The compensation information below is provided in compliance with all applicable job posting disclosure requirements. The compensation for this position is $21.31-$28.84. The position may also be eligible for an annual bonus, incentives, and other employment-related benefits including, but not limited to, medical, dental, and vision benefits, 401K retirement plan, and paid-time off. More information regarding these benefits and others can be found here. The information regarding compensation and other benefits included in this paragraph is the company’s current, good faith estimate at the time of posting. [Compensation and benefits are subject to modification from time to time as the Company, in its sole and exclusive discretion, deems appropriate.] The Company may determine during its future reviews of the proposed compensation and benefits provided for this position, that the compensation and benefits for such position should be reduced. In no event will the Company reduce the compensation for the position to a level below the applicable jurisdictional minimum wage rate for the position. Los Angeles County and San Francisco Candidates only: qualified applicants with arrest or conviction records will be considered for employment per the Fair Chance Ordinance and the Fair Chance Initiative for Hiring.