JOB DESCRIPTION:

Customer Service Manager France – Cardiovascular and Neuromodulation

Issy-les-Moulineaux, France

About Abbott

Abbott is a global healthcare leader helping people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, including medical devices, diagnostics, nutritional’s, and branded generic medicines.

Across more than 160 countries, our 113,000 colleagues are united for a shared purpose: improving lives.

The Opportunity

Join our Medical Device Division as a Customer Service Manager, you will lead and develop the Customer Service team, overseeing daily operations to ensure the delivery of high-quality after-sales support and outstanding customer experience. You will be responsible for workload planning, performance management, team coaching, and fostering a culture of accountability, collaboration, and continuous improvement.

With a strong focus on customer satisfaction, you will drive process optimization initiatives, monitor service performance, and implement improvements that enhance operational efficiency and customer outcomes. In addition, you will collaborate closely with Customer Service Country and Regional Managers across EMEA, contributing to and leading cross-functional projects, driving the implementation of best practices, and supporting regional initiatives that strengthen service excellence and business performance.

What You’ll Do

Team Management & Coordination

• Manage and support your Team Leads and a team of customer service representatives
• Organize work allocation, schedules, and daily activities
• Provide coaching, mentoring, and ongoing support to team members
• Foster a collaborative and service-oriented team environment

Customer Service Delivery

• Oversee customer interactions across phone, email channels and chat
• Ensure timely and high-quality after-sales support aligned with customer needs and contractual commitments
• Act as an escalation point for more complex customer requests

Operational Excellence

• Monitor service performance and ensure alignment with quality standards
• Support continuous improvement of processes and ways of working
• Contribute to smooth coordination with internal stakeholders to support service and product availability

How You’ll Make an Impact (Success Areas)

Your performance in this role will be measured through a combination of customer experience, operational excellence, and team effectiveness, including:

• Delivering consistently high-quality customer experience
• Ensuring efficient and responsive Customer Service operations
• Supporting strong product and service availability through effective coordination
• Driving continuous improvement in processes and service delivery
• Building an engaged, motivated, and well-developed team

Who You Are

Required Qualifications

• Experience in customer service or contact center environments in an international environment
• Previous experience in team supervision, coordination, or team lead roles
• Strong organizational skills and ability to manage priorities
• Customer-focused mindset with excellent communication skills
• Fluent in French and English

Preferred

• Experience in healthcare, medical devices, or another regulated environment
• Experience in project management
• Exposure to international or cross-functional environments

What Sets You Apart

• A hands-on, solution-oriented mindset
• Strong interpersonal and coaching skills
• Ability to balance daily operations with continuous improvement
• Attention to quality and detail in a fast-paced environment

Why Abbott?

• Contribute to meaningful innovations that improve and save lives
• Work in a dynamic, international healthcare environment
• Be part of a purpose-driven organization
• Grow your career within a global leader 

     

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

     

JOB FAMILY:

Customer Service

     

DIVISION:

CRM Cardiac Rhythm Management

        

LOCATION:

France > Issy les Moulineaux : 3 esplanade du Foncet

     

ADDITIONAL LOCATIONS:

     

WORK SHIFT:

Standard

     

TRAVEL:

Yes, 5 % of the Time

     

MEDICAL SURVEILLANCE:

Not Applicable

     

SIGNIFICANT WORK ACTIVITIES:

Not Applicable