BE THE DIFFERENCE

Everyone in the AIA customer care team plays a vital role in helping our customers live Healthier, Longer, Better Lives. If you're looking for a fulfilling career where you can make a difference, join our team at AIA and help us protect what matters most to our customers.

The Opportunity:
As a key member of the Delivery Capability team, the Senior Business Analyst is responsible for leading and delivering business and systems analysis services associated with tactical and Enterprise projects within the Technology team.

Responsible for leading and executing end to end business analysis activities within projects and programs of work.  Working with key stakeholders to plan, scope, manage and define business needs utilising fit for purpose' business analysis activities and deliverables to support delivery of project objectives and business outcomes.
 

This is a 6-month contingent role.

To do this successfully you will:

• Strong ability to lead and manage end-to-end analysis activities, including requirements development, process improvement, and solution design.
• Proven experience collaborating across business, technology, and operational teams to deliver innovative solutions aligned with organisational goals.
• Excellent stakeholder engagement and communication skills, with the ability to build relationships across internal teams and external vendors.
• Leadership capability to coach, mentor, and support team members, driving capability uplift and continuous improvement within the Analysis Centre of Excellence.
• Solid understanding of project methodologies, governance, and risk management practices.
• Ability to identify capability gaps and contribute to frameworks, tools, and processes that enhance analysis practices and project delivery.

Successful applications will have:

• 5–10+ years’ Business Analysis experience delivering large, complex projects.
• Strong knowledge of Agile, Waterfall, and enterprise project governance.
• Proven ability in requirements analysis, process improvement, and capability uplift.
• Excellent communication, facilitation, and stakeholder engagement skills.
• Leadership qualities with the ability to influence and collaborate across teams.
• Industry certifications in Business Analysis/Agile (preferred).
• Experience in Insurance or Financial Services is highly desirable.

Why choose AIA:

At AIA, we’ve made a promise to help people live healthier, longer, better lives. And it starts with our own people.

• Access our training and development to build on your current skills
• Career development through internal mobility opportunities
• Work for a business helping millions of Australians and make a difference to someone’s life everyday
• Access additional leave days a year to recharge and refresh yourself
• Enjoy wonderful Health and Wellbeing initiatives that support you
• Work with supportive and inclusive managers

At AIA Australia, we’re proud to help guide, support and protect the wellbeing of over 3.5 million Australians. As part of the AIA Group - the largest independent publicly listed pan-Asian life insurance group – it is our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030. 
 

Lots of companies like to say they’re different. What makes us truly different at AIA, is the difference we make in people’s lives. We are proud that this difference has been recognised in the 2024 ANZIIF awards by being named Life Insurance Company of the Year AIA Financial Services is a subsidiary of AIA Australia.

AIA is different. Are you?

If you want to be part of an organisation that helps people live better every single day, apply via the link.