The opportunity

We are seeking a detail-oriented and enthusiastic Policyowner Service Intern to join our team. This internship provides a unique opportunity to gain hands-on experience in the insurance industry, specifically focusing on policyowner services. The ideal candidate will be eager to learn, possess strong communication skills, and be committed to providing excellent service to our customers.
Responsibilities

• Assist the Policyowner Servicing team with daily administrative tasks to complete the customer requests within the standard turnaround time
• Process policy changes in accordance to customer’s requests; ensuring accuracy and compliance with company policies
• Maintain and update customers records/transactions in the company’s database
• Support the team in resolving customer issues and concerns, escalating to senior team members when necessary
• Assist/contribute to special projects and other duties as assigned by the Head of Policy Servicing

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You thrive in teams and enjoy getting things done together.
• You take ownership and build solutions, focusing on what matters.
• You do what is right, work with integrity and speak up.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

• Fresh graduate, preferably in Business Operations, Communications, or a related field.
• Strong verbal and written communication skills
• Excellent interpersonal skills with a customer-focus attitude
• High attention to detail and strong organizational skills
• Ability to work independently as well as part of a team
• Basic proficiency in Microsoft Office (Word, Excel, Outlook) - familiarity with insurance software systems is a plus
• Ability to multi-task and manage time effectively

What can we offer you?

• Hands-on experience in a dynamic and supportive work environment.
• Opportunity to develop essential customer service skills.
• Mentorship and guidance from experienced professionals.
• Networking opportunities within the company and industry.
• Potential for future employment opportunities based on performance

Our commitment to you

• Values-first culture
  We lead with our Values every day and bring them to life together.
• Boundless opportunity
  We create opportunities to learn and grow at every stage of your career.
• Continuous innovation
  We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity and Inclusion
  We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship
  We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Hybrid