Job Summary
Serves as a subject matter expert in the practice. Trains new staff. Performs a variety of medically related and clinical tasks by assisting providers in providing direct patient care. May perform moderately complex procedures within scope of certification. Responsibilities may include surgical and procedural scheduling or panel management.
Essential Functions
- Responsible for training new staff using standard work and may act as clinical preceptor.
- Serves as SME/resource to the dept/unit/practice in areas such as quality, performance improvement, and electronic health records (EPIC SuperUser) efficient and effective patient flow including preparing the patient for the visit/admission, and providing specific services and education as determined by the providers in accordance with licensure and policy.
- Responsible for surgical and procedural scheduling or panel management (depending on type of practice).
- Facilitates efficient and effective patient flow including preparing the patient for the visit/admission, and providing specific services and education as determined by the providers in accordance with licensure and policy.
- Performs necessary administrative duties that assure all information is current and updated. Includes maintenance and monitoring of electronic health record in basket.
- Maintains and cleans environment, work area, equipment, and communicates any equipment malfunctions to appropriate department/unit personnel.
- Greets and communicates with patients and significant others in a manner consistent with caring and respect. Communicates, collaborates and anticipates the needs of the other members of the health care team in order to ensure continuity and quality of care and coordination of services.
- Collects and monitors patient data, reporting patient data and patient needs as directed. Documents care consistent with documentation guidelines, and patient chargeable items/services according to standards.
- Ensures that processes and services are continuously monitored for quality, cost effectiveness and efficiency. Engages in process and quality improvement activities. Makes and implements recommendations to improve operational efficiency and to implement new services for areas of responsibility.
- Engages in continuous study of the entire professional field, including best practices, to maintain the professional competence, knowledge, and skills necessary for the satisfactory performance of all assigned responsibilities. Completes required continuous training and education, including department specific requirements.
Qualifications
- Required High School Diploma or equivalent
- Successful completion of a competency based orientation program Required
- 3 years of relevant experience working in a physician practice or healthcare setting Required
- Experience working as a medical assistant, paramedic, Licensed Practical Nurse (LPN), or Registered Nurse (RN) Required
- Experience using EPIC Required
- Experience as an EPIC SuperUser Preferred
- CRT-Medical Assistant, Certified (CMA) - AAMA American Association of Medical Assistants 120 Days required Or
- CRT-Medical Assistant, Certified (CCMA) - NHA National Healthcareer Association 120 Days required Or
- CRT-Medical Assistant, Certified (NCMA) - NCCT National Center for Competency Testing 120 Days required Or
- CRT-Medical Assistant, Certified (NRCMA) - NAHP National Association for Health Professionals 120 Days required Or
- CRT-Medical Assistant, Registered (RMA) - AMT American Medical Technologists 120 Days required Or
- LIC-Paramedic License - STATE_MI State of Michigan 120 Days required
- CRT-Basic Life Support (BLS) - AHA American Heart Association 120 Days required Or
- CRT-Basic Life Support (BLS) - ARC American Red Cross 120 Days required
Physical Demands
- Pallet to Waist (6" from floor) > 5 lbs: Seldom up to 50 lbs
- Waist to Waist > 5 lbs: Seldom up to 50 lbs
- Waist to Chest (below shoulder) > 5 lbs: Seldom up to 10 lbs
- Waist to Overhead > 5 lbs: Seldom up to 5 lbs
- Bilateral Carry > 5 lbs: Seldom up to 25 lbs
- Unilateral Carry > 5 lbs: Seldom up to 10 lbs
- Pushing Force > 5 lbs: Occasionally up to 25 lbs
- Pulling Force > 5 lbs: Occasionally up to 20 lbs
- Sitting: Seldom
- Standing: Frequently
- Walking: Frequently
- Forward Bend - Standing: Occasionally
- Forward Bend - Sitting: Occasionally
- Trunk Rotation - Standing: Occasionally
- Trunk Rotation - Sitting: Occasionally
- Squat: Seldom
- Stair Climbing: Seldom
- Crawling / Kneeling: Seldom
- Reach - Above Shoulder: Seldom
- Reach - at Shoulder or Below: Occasionally
- Handling: Occasionally
- Forceful Grip > 5 lbs: Occasionally
- Forceful Pinch > 2 lbs: Occasionally
- Finger/Hand Dexterity: Frequently
- Visual Acuity ¹
[None = No; Seldom = Yes]: Seldom
How Corewell Health cares for you
Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.
On-demand pay program powered by Payactiv
Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
Optional identity theft protection, home and auto insurance, pet insurance
Traditional and Roth retirement options with service contribution and match savings
Eligibility for benefits is determined by employment type and status
Primary Location
SITE - Grand Haven Center - 15100 Whitaker Way - Grand Haven
Department Name
Visiting Specialists - Grand Haven Center
Employment Type
Full time
Shift
Day (United States of America)
Weekly Scheduled Hours
40
Hours of Work
8 a.m. to 5 p.m.
Days Worked
Monday to Friday
Weekend Frequency
N/A
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Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.
Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.
An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.
You may request assistance in completing the application process by calling 616.486.7447.