CSQ226R133

The Sr. Engagement Manager works to establish a deeper partnership with Databricks customers by creating a dedicated line of sight to successful architecture and use of the Databricks platform to achieve the best value for our customers. They aim to exceed customer satisfaction expectations throughout the life-cycle, from orchestrating the engagement to from vision to delivery and beyond.

The Sr. Engagement Manager ensures our customers are making the most value of our products and services by positioning, preparing the delivery and follow-up of our professional services and training engagements. You will be in a strategic and cross-functional position to partner closely with Sales, Field Engineering, Customer Success, and Product Teams on campaigns, programs, and content. You will report to the AVP Professional Services for LATAM.

The Sr. Engagement Manager ensures our customers are making the most value of our products and services by positioning, preparing, managing the delivery and follow-up of our professional services and training engagements. 

The impact you will have:

• Collaborate with the sales counterpart and engage early in the sales process to seek to understand our customer’s needs, their business, how success is defined, and ensure that we are exceeding expectations in delivery and developing valued solutions.  
• Identify opportunities for new services by understanding and addressing potential new use-cases and the ability to articulate the business value in the upsell, or extension of services. 
• Performs as the Engagement Manager in the assigned area with full accountability for meeting/exceeding Professional Services and Training bookings and revenue targets.
• Ability to articulate relevant customer success stories, services offerings, and metrics that demonstrate value to the customer.
• Consult with clients to understand and analyze engagement scope, requirements, time, cost and benefits. Responsible for estimating, scoping and developing the statement of work documents as necessary.
• Drive resolution of delivery challenges, address resource contentions, scoping issues and manage expectations.

What we look for:

• Minimum of 7-10 years running a Professional Services preferably supporting Brazil and other Latam countries.
• 10+ years in Senior customer-facing roles that require a mix of influencing, validating, negotiating, understanding and execution.
• Excellent customer-facing skills and the ability to communicate with Executives as well as other stakeholders both internally and externally.
• Consistent track record of identifying customer needs and successfully implementing solutions.
• Demonstrate strong leadership experience, the ability to enforce good project governance and drive delivery excellence.
• Strong service delivery and program management skills with the ability to synthesize customer success outcomes into well-structured program plans that deliver against such outcomes.
• Travel is required up to 50%, possibly more at peak times.
• Proven experience in estimating effort and scope for services.
• Outstanding communication and customer relationship skills.
• Spanish language skills are highly desirable.