Job Title: Site Driver Supervisor
Reports to: Kett Corporate Senior Account Manager
Job Summary: Responsible for all activities involved in project coordination including administration of logistical/technical data, scheduling, employee relations and interfacing with the customers and Kett to ensure customer service needs meet or exceed requirements.
Essential Functions:
· Coordinate all project requirements and supervise all personnel
· Ensure the implementation of appropriate processes, procedures and work instructions
· Oversee administrative, scheduling, data processing, timekeeping and training duties
· Manage the production of data, reports, spreadsheets and files as required; report results in an accurate and timely manner
· Oversees employee daily/weekly timesheets
· Plan and/or train in all areas of test procedures, processes, and routes
· Track service and test schedules performed
· Maintain all accounts i.e. car wash, cell phones, towing, trucking services, etc.
· Coordinate vehicle testing for all sites, remain flexible in accommodating frequent scheduling changes; coordinate test trips with other supervisors, drivers, customers and Kett personnel
· Ensure route schedules are rigorously maintained by monitoring driving habits, implementing procedures and/or equipment as required
· Monitor the performance and attendance of on-site personnel to ensure all requirements are met
· Communicates with Kett Corporate Account Manager and/or Kett Human Resources on employee matters which may violate policy and that may require disciplinary measures; bring closure to concerns and issues in a timely manner
· Attend meetings with Kett management and customers
· Maintain a professional manner, work, and dress
· Act as mentor; maintain safety and quality and set an example for others to follow
· Perform other duties as required by Kett and the customer
Key Responsibilities:
· Provide support and interface with customers and Kett personnel in a courteous and professional manner
· Promote safety awareness and assure compliance with all safety practices
· Apply leadership skills to maintain good working relationship with employees and customers
· Complete knowledge of durability test project: procedures, practices, and training processes to ensure management and customer requirements are met, ability to instruct others in proper methods
· Ability to track projects and completing an efficient and timely manner
· Actively participate as a mentor, offering assistance and share acquired information, knowledge and experience
· Contribute to a positive work environment and promote overall team effort
· Focus on meeting and exceeding customer and Kett expectations
· Possess a thorough understanding of schedule operations, Kett and customer policies and procedures and Kett’s Vision and Values
· Excellent communication skills, verbal and written
· Ability to complete concise and accurate documentation
Job Requirements:
Education: Requires leadership skills acquired in a degree program or in two to four years of progressive responsibility in managing people in a customer service-related environment. Will consider a combination of education and on-the-job experience. Prefer supervisory experience in an automotive test capacity.
Skills/Experience: Thorough knowledge of testing requirements, systems, and operating procedures. Knowledge of MS Word and Excel. Excellent verbal and written communication skills essential. Ability to drive an automatic and/or manual transmission vehicle.
Physical Requirements: Required to lift up to 50 pounds. Job requires sitting, standing, and bending for approximately 6 – 8 hours on a daily basis. Must be able to handle daily pressures and stress-related conditions.
Critical Skills:
· Leadership-Mentor and instruct peers concerning job duties and responsibilities
· Safety- Abides by, promotes and acknowledges all safety practices in keeping with high safety standards
· Customer Relations-Develop positive relations with customers that aid in creating enthusiastic customer support
· Communications- Must provide information and receive feedback in a concise, accurate and detailed manner
· Problem Solving- Requires solving a variety of problems inherent in providing services and employees including employee problems, service problems, customer problems, etc. in a manner that maintains a high level of satisfaction by the employee, the customer, and Kett
· Dependability- Display ability to successfully and satisfactorily complete assigned tasks
· Initiative and Resourcefulness- Possess incentive to take effective action, anticipate needs and perform in accordance to resources provided
· Cooperation- Exhibit characteristics of an effective team member focused on a common goal, promotes the development of like qualities in others
· Role Model- Serve as a role model and mentor for Kett’s Values and business principles
· Commitment- Able to accept assigned tasks with a quality result as an objective
· Employee Development-Coach, counsel and train employees to meet customer requirements and employee goals
· Employee Relations-Develop positive relations with employees, provide recognition and show appreciation in a manner that meets employee needs and creates a high degree of employee trust and satisfaction
· Focus-Recognizes and operates within the scope of Kett’s Visions and Values
· Dedication- Demonstrate the ability to consistently perform all responsibilities with integrity
· Result Oriented- Accomplish performance targets established by Kett and the customer
· Flexibility- Must be willing and able to expand the scope of responsibilities as dependent upon requirements of the business environment
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