---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- PROJECT NAME: Verizon Cebu POSITION TITLE: Customer Service Associate WORK SET UP: RTO OVER ALL PURPOSE OF THE JOB: Part of the Forecast RESPONSIBILITIES: ROLES AND RESPONSIBILITIES: Provide resolution to the customer based on process knowledge and training provided, utilizing the company’s internal CRM/mainframe systems and customer purchase orders Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions on the internal systems Should have good command over Grammar and be able to probe well & comprehend Should possess willingness to help the customers by taking ownership Ability to present solution to the customer and add value on calls Should be able to summarize the conversation while providing the resolution Access the company’s internal systems to obtain and extract accurate information and provide customer service management with the data for inclusion in various scheduled and special reports Maintain customer records by updating account information Ability to think out of the box Ability to work in a dynamic and innovative environment by contributing towards ideation for the project OTHERS:

SKILL AND QUALIFICATIONS: not fit for combo - less than 3.5 total combined years HS/SHS/college undergraduate education w/out experience standard customer service profile, no domain, no experience required

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