The Company

At Canopy Growth, our mission is clear: improve lives, end cannabis prohibition, and strengthen communities. We believe that cannabis can be a force for good. We’re building a consumer-centric organization that is focused on sharing the transformational potential of cannabis with the world. We will achieve this through an innovative and disruptive portfolio of cannabis and hemp-derived products.

Canopy Growth is the world's leading cannabis and hemp company. We recognize that employees are at the core of our success, and we take pride in a corporate culture that emphasizes inclusiveness, collaboration, and diversity.

Our employees come from a wide range of backgrounds, each bringing their own unique skills and talents to the table, working together to continue our incredible momentum of growth.  If you are interested in building global challenger brands, scaling a business, and working in a values-driven environment, we want to hear from you!

The Opportunity

As the Service Desk Support Specialist, you will be responsible for supporting employees across multiple physical sites, while working closely with the team to accomplish set goals. You will need to work alongside the Canopy IT team in order to align with all company policies and procedures that are required.

Responsibilities

• Ticketing system incident management

• Support desk for employees across multiple physical sites

• Onboarding equipment and resources for staff

• Security systems support and administration

• Deskside support for Windows and Apple computers

• General office troubleshooting and administration

• Other duties as assigned

Experience

• Minimum 2-3 years’ experience in deploying, configuring and installing computer hardware and software.

• Must have proven customer service background

• 2-3 years of experience supporting Windows operating system environments

• Ability to comprehend and follow verbal and written technical instructions and scripts.

• A+ certification or equivalent hardware break fix skill set

• Networks skills related to TCP/IP, LAN/WAN and Active Directory

• Ability to work independently

• Ability to lift and move including but not limited to, packaged computers and equipment such as monitors, display panels or small TV's, laptops

• Excellent verbal and written communication skills with emphasis in customer service, including experience handling difficult customers and conflict resolution.

• Ability to interact effectively with internal and external contacts

• Excellent interpersonal skills and ability to work collaboratively in a team environment.

• Ability to stand for long periods of time, bend, stoop and lift computer equipment

• Must be flexible to shift work / after hours support

• Must have reliable personal transportation and an active driver's license since multiple sites are involved

Other Details

This is a full-time on-site position based out of Smiths Falls, ON.

We appreciate your interest, and promise to review all applications, but we will only be contacting those who best fit the requirements.

We welcome and encourage applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. If you require accommodation, please notify your Talent Acquisition Partner. Please note, the chosen applicant will be required to successfully complete background and reference checks.